1. Introduction
This Privacy Policy explains how Trending Up s. r. o. (“we”, “our”, “us”) collects, uses, stores, and protects personal data of visitors and customers of our online store. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data Controller
The data controller responsible for processing your personal data is:
Trending Up s. r. o.
Šarišský Štiavnik 13
090 42 Šarišský Štiavnik
Republica Slovacă
ID-ul companiei: 56383771
VAT ID: 2122289125
VAT ID (EU): SK2122289125
Registered in the Commercial Register of the District Court Prešov, Section Sro, File No. Sro/48226/P
E-mail: info@ivanzo.com
Telefon: +421 944 780 345
3. What Personal Data We Collect
We may collect the following personal data:
- Identification data (name, surname)
- Contact details (email address, phone number)
- Billing and delivery address
- Payment-related information (processed securely via third-party payment providers)
- Order and purchase history
- Communication data (emails, messages sent via contact forms or customer support)
- Technical data (IP address, browser type, device information, cookies)
4. Purpose of Data Processing
Your personal data is processed for the following purposes:
- Processing and delivering orders
- Managing payments and invoicing
- Customer support and communication
- Handling returns, complaints, and warranty claims
- Compliance with legal and accounting obligations
- Improving our website and services
- Marketing communications (only if consent is given)
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g. fraud prevention, service improvement)
- Your consent (where required)
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Accounting and tax-related data is stored for the period required by law.
7. Data Sharing and Third Parties
We may share personal data with trusted third parties only when necessary, such as:
- Payment service providers (e.g. card payment processors, Klarna)
- Shipping and logistics partners
- Accounting and IT service providers
- Authorities, when required by law
All third parties are obligated to protect personal data and use it only for agreed purposes.
8. Cookies
Our website uses cookies to ensure proper functionality, improve user experience, and analyze website traffic. You can manage or disable cookies through your browser settings. Some features of the website may not function properly without cookies.
9. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to data processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
In Slovakia, the supervisory authority is the Office for Personal Data Protection of the Slovak Republic.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and become effective upon publication.
12. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
E-mail: info@ivanzo.com
Telefon: +421 944 780 345