Standard returns
Our standard return policy is 30 days from when your order has been dispatched. Once your Ray-Ban Meta glasses have been returned, they will be inspected, and a refund to your original payment method will be issued. Delivery fees are non-refundable.
If you purchased your Ray-Ban Meta glasses from Meta.com, you can use our Find order page to identify your purchase and start a return.
If you purchased your AI glasses from Ray-Ban.com, please contact them to request a refund. Returns are subject to the original retail store’s return policies.
Warranty returns
If you think that your AI glasses are defective, and the return timeframe has expired, you can open a warranty claim with Ray-Ban for a repair or replacement. To open a claim, you’ll need your product serial number and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.
