{"id":149,"date":"2026-01-01T08:15:32","date_gmt":"2026-01-01T08:15:32","guid":{"rendered":"https:\/\/ivanzo.com\/?page_id=149"},"modified":"2026-01-01T08:15:32","modified_gmt":"2026-01-01T08:15:32","slug":"reklamacije-vracila-blaga","status":"publish","type":"page","link":"https:\/\/ivanzo.com\/sl\/complaints-returns-policy\/","title":{"rendered":"Pravilnik o prito\u017ebah in vra\u010dilih"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ta pravilnik o prito\u017ebah in vra\u010dilih ureja postopek obravnave prito\u017eb in zahtevkov v zvezi z blagom, kupljenim v na\u0161i e-trgovini, ki jo upravlja&nbsp;<strong>Trending Up s. r. o.<\/strong>, v skladu z veljavnimi slova\u0161kimi zakoni in zakoni Evropske unije o varstvu potro\u0161nikov.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Informacije o prodajalcu<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trending Up s. r. o.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0160ari\u0161sk\u00fd \u0160tiavnik 13<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slova\u0161ka republika<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ID podjetja (I\u010cO): 56383771<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ID ZA DDV: SK2122289125<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vpisana v poslovni register Okro\u017enega sodi\u0161\u010da Pre\u0161ov, oddelek Sro, \u0161t. spisa 48226\/P<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-naslov: info@ivanzo.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefon: +421 944 780 345<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Podro\u010dje uporabe pravilnika o prito\u017ebah<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ta pravilnik velja za blago, ki ga potro\u0161niki kupijo v na\u0161i e-trgovini in je dostavljeno znotraj Evropske unije. Zajema napake, neskladnost blaga in garancijske zahtevke.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Garancijski rok<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Za vse izdelke velja\u00a0<strong>24-mese\u010dna garancija<\/strong>, razen \u010de ni navedeno druga\u010de.<\/li>\n\n\n\n<li>Garancijski rok se za\u010dne na dan, ko stranka prejme blago.<\/li>\n\n\n\n<li>Garancija velja le za proizvodne napake ali napake, ki so posledica obi\u010dajne uporabe.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Garancija ne velja&nbsp;<strong>ne<\/strong>&nbsp;naslovnica:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mehanske po\u0161kodbe zaradi nepravilne uporabe<\/li>\n\n\n\n<li>Po\u0161kodbe zaradi nepoobla\u0161\u010denih sprememb ali popravil.<\/li>\n\n\n\n<li>Obi\u010dajna obraba<\/li>\n\n\n\n<li>Po\u0161kodbe zaradi teko\u010din, udarcev ali malomarnega ravnanja<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Kako vlo\u017eiti prito\u017ebo<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce pride do napake, se mora stranka obrniti na nas.&nbsp;<strong>brez nepotrebnega odla\u0161anja<\/strong>&nbsp;po odkritju te\u017eave.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce \u017eelite vlo\u017eiti prito\u017ebo, po\u0161ljite:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Pi\u0161ite nam po e-po\u0161ti na naslov\u00a0<strong>info@ivanzo.com<\/strong><\/li>\n\n\n\n<li>Zagotovite:\n<ul class=\"wp-block-list\">\n<li>\u0160tevilka naro\u010dila<\/li>\n\n\n\n<li>Opis napake<\/li>\n\n\n\n<li>Fotografije ali videoposnetki, ki prikazujejo napako (\u010de je mogo\u010de).<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Po za\u010detni oceni bomo po potrebi zagotovili navodila za vra\u010dilo izdelka.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Postopek obravnave prito\u017eb<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Obravnava prito\u017eb\u00a0<strong>brez nepotrebnega odla\u0161anja<\/strong>, najpozneje do\u00a0<strong>30 dni<\/strong>\u00a0od datuma prejema.<\/li>\n\n\n\n<li>Po prejemu vrnjenega izdelka bomo zahtevek ocenili in stranko obvestili o izidu.<\/li>\n\n\n\n<li>\u010ce je prito\u017eba upravi\u010dena, ima stranka pravico do:\n<ul class=\"wp-block-list\">\n<li>Popravilo izdelka<\/li>\n\n\n\n<li>Zamenjava izdelka<\/li>\n\n\n\n<li>Zni\u017eanje cene<\/li>\n\n\n\n<li>Povra\u010dilo, odvisno od narave napake in veljavne zakonodaje.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Stro\u0161ki obravnave prito\u017eb<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u010ce bo prito\u017eba sprejeta kot upravi\u010dena, bomo krili razumne stro\u0161ke, povezane z vra\u010dilom izdelka.<\/li>\n\n\n\n<li>\u010ce je prito\u017eba zavrnjena, se lahko od stranke zahteva, da krije stro\u0161ke povratnega po\u0161iljanja.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Pravica do odstopa od pogodbe<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Neodvisno od prito\u017ebenega postopka imajo potro\u0161niki pravico do&nbsp;<strong>v 14 dneh odstopiti od kupoprodajne pogodbe.<\/strong>&nbsp;po prejemu blaga, brez navedbe razloga, v skladu s potro\u0161ni\u0161ko zakonodajo EU.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ve\u010d podrobnosti je na voljo v na\u0161em&nbsp;<strong>Pogoji in dolo\u010dila<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Alternativno re\u0161evanje sporov (ADR)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce stranka ni zadovoljna z na\u010dinom obravnave prito\u017ebe, ima pravico do alternativnega re\u0161evanja sporov.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pristojni organ je:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Slova\u0161ka trgovinska in\u0161pekcija (SOI)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In\u0161pektorat za regijo Pre\u0161ov<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obrancov mieru 6<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">080 01 Pre\u0161ov<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slova\u0161ka republika<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spletna stran: www.soi.sk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potro\u0161niki lahko uporabijo tudi platformo EU za spletno re\u0161evanje sporov:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Kon\u010dne dolo\u010dbe<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ta pravilnik o prito\u017ebah in vra\u010dilih je veljaven in velja od datuma objave na spletni strani e-trgovine. Prodajalec si pridr\u017euje pravico do spremembe te politike v skladu s spremembami veljavne zakonodaje.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Complaints &amp; Returns Policy governs the procedure for handling complaints and claims related to goods purchased through our e-shop, operated by&nbsp;Trending Up s. r. o., in accordance with applicable Slovak and European Union consumer protection laws. 1. Seller Information Trending Up s. r. o. \u0160ari\u0161sk\u00fd \u0160tiavnik 13 090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik Slovak Republic Company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-149","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/pages\/149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/comments?post=149"}],"version-history":[{"count":1,"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/pages\/149\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/pages\/149\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/ivanzo.com\/sl\/wp-json\/wp\/v2\/media?parent=149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}