Kategorija: Pogosto zastavljena vprašanja

Kje lahko kupim očala Ray-Ban Meta?

You can buy Ray-Ban Meta glasses in the United States, Canada, United Kingdom, Australia, France, Italy, Spain and Germany via the Meta website and other certified Meta retailers. They are also available on Ray-Ban.com, at official Ray-Ban stores and from certified Ray-Ban dealers (online and in store). Currently they’re available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden and Australia.

Koliko stanejo očala Ray-Ban Meta?

Ray-Ban Meta glasses range in price depending on the style. Specific lenses and prescriptions may cost more. Find the right pair for you by visiting our Shop all page.

What is the warranty and return policy for Ray-Ban Meta glasses?

Standard returns
Our standard return policy is 30 days from when your order has been dispatched. Once your Ray-Ban Meta glasses have been returned, they will be inspected and a refund to your original payment method will be issued. Delivery fees are non-refundable.

If you purchased your Ray-Ban Meta glasses from Meta.com, you can use our Find order page to identify your purchase and start a return.

If you purchased your AI glasses from Ray-Ban.com, please contact them to request a refund. Returns are subject to the original retail store’s return policies.

Warranty returns
If you think that your AI glasses are defective and the return timeframe has expired, you can odprite garancijski zahtevek pri družbi Ray-Ban for a repair or replacement. To open a claim, you’ll need your serijska številka izdelka and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.

What prescription range can Ray-Ban Meta glasses accommodate?

The eligible Rx range for Ray-Ban Meta glasses is -6.00 to +4.00 total power.

Where can I learn more about ordering Ray-Ban Meta glasses with prescription lenses?

Learn more at our Prescription lenses hub.

Where can I find more information, support and FAQs for Ray-Ban Meta glasses?

You can find further information and contact details for our customer care via the Meta Help Centre.

Kako lahko napolnim očala Ray-Ban Meta?

Če želite očala napolniti, jih vstavite v polnilno torbico in jo namestite na nosni mostiček v polnilni torbici*. To je edini način polnjenja očal. Da se očala polnijo, boste vedeli, ko bo po priklopu in zaprtju ohišja utripala LED dioda ohišja. Ikona za polnjenje je vidna tudi v aplikaciji Meta AI.

*Pri prvem polnjenju očal morate s kovinskih priključkov za polnjenje na ohišju odstraniti zaščitni plastični jeziček.

Kako napolnim polnilno torbico Ray-Ban Meta?

Če želite zaračunati svoj primer:

1. Ohišje povežite z napajalnikom s kablom USB-C tako, da ga vstavite v spodnji del polnilnega ohišja.
2. Napajalnik priključite v stensko vtičnico.

Zahteve za polnilni kabel:

• USB-C na USB-C ali USB-C na USB-A (skladno s standardom USB-C)
• Vsaka generacija USB mora biti združljiva
• Vsaj 1,2 A (kabli z nižjim tokom še vedno delujejo, vendar z nižjimi hitrostmi polnjenja)

Zahteve za napajalnik:

• Polnilniki, skladni s standardom USB-C ali USB-A
• 5 W ali več (polnilniki z manjšo močjo bodo verjetno še vedno združljivi, vendar bo čas polnjenja počasnejši)
• USB-PD (napajanje) ni pogoj

Kako lahko preverim raven napolnjenosti očal in etuija?

Očala in ohišje imajo baterijo, ki jo je treba polniti. Stopnjo napolnjenosti naprav lahko preverite z aplikacijo Meta AI ali polnilnim etuijem.

V aplikaciji Meta View:

• Ko so vaša očala povezana z aplikacijo Meta AI, lahko na začetnem zaslonu v zgornjem levem kotu vidite stanje napolnjenosti očal.
• Stopnjo napolnjenosti očal si lahko ogledate tudi tako, da tapnete . Če so očala v ohišju, si lahko ogledate tudi stopnjo napolnjenosti ohišja.

Iz polnilnega ohišja:

Polnilno ohišje ima na sprednji strani diodo LED, ki prikazuje stopnjo napolnjenosti očal in ohišja.

• Zelena neprekinjena luč: očala so popolnoma napolnjena
• Oranžna polna luč: polnjenje očal
• Rdeča utripajoča lučka: napaka pri polnjenju

Ali je to isto polnilno ohišje kot tisto, ki je priloženo očalom Ray-Ban Meta?

To je enako polnilno ohišje, ki je priloženo vsem očalom Ray-Ban Meta.

Ali bo ta polnilni etui deloval z očali Ray-Ban Stories?

Ne, ta polnilni etui je združljiv samo z očali Ray-Ban Meta.

Refurbished Ray-Ban Meta glasses are backed by a one-year limited warranty provided by Ray-Ban.

Our standard return policy is 30 days from when you receive your order. Once a product is returned, it will be inspected and a refund will be issued to your original payment method. Shipping fees are non-refundable. Start a return here.

Here’s what you can expect from fully-restored refurbished Ray-Ban Meta glasses:

• Thoroughly cleaned and rigorously inspected
• Boxed with the same accessories and cables as new devices
• Returned to original factory settings to function and look like new
• All branded markings, letters and logos are as good as new
• If repaired, all components are genuine and from the original manufacturer
• Peace of mind with free shipping, 30-day free returns, and a one-year limited warranty provided by Ray-Ban

All Ray-Ban Meta glasses are inspected and thoroughly tested, professionally cleaned, and restored to original factory settings so they function and look like new and include the same accessories and cables as new devices.

Yes, this cable can be used to transfer data.

Yes, you can charge your Ray-Ban Meta smart glasses with this adapter.

Ne, ta polnilni etui je združljiv samo z očali Ray-Ban Meta.

This is the same charging case case that comes in-box with all Ray-Ban Meta glasses.