{"id":149,"date":"2026-01-01T08:15:32","date_gmt":"2026-01-01T08:15:32","guid":{"rendered":"https:\/\/ivanzo.com\/?page_id=149"},"modified":"2026-01-01T08:15:32","modified_gmt":"2026-01-01T08:15:32","slug":"reclamatii-politica-de-returnare","status":"publish","type":"page","link":"https:\/\/ivanzo.com\/ro\/complaints-returns-policy\/","title":{"rendered":"Politica privind reclama\u021biile \u0219i retururile"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Prezenta politic\u0103 privind reclama\u021biile \u0219i retururile reglementeaz\u0103 procedura de gestionare a reclama\u021biilor \u0219i a cererilor legate de bunurile achizi\u021bionate prin intermediul magazinului nostru electronic, operat de&nbsp;<strong>Trending Up s. r. o.<\/strong>, \u00een conformitate cu legisla\u021bia slovac\u0103 \u0219i a Uniunii Europene \u00een vigoare privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Informa\u021bii despre v\u00e2nz\u0103tor<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trending Up s. r. o.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0160ari\u0161sk\u00fd \u0160tiavnik 13<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Republica Slovac\u0103<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ID-ul companiei (I\u010cO): 56383771<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TVA ID: SK2122289125<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenregistrat\u0103 \u00een Registrul Comer\u021bului al Tribunalului districtual Pre\u0161ov, sec\u021biunea Sro, dosar nr. 48226\/P<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail: info@ivanzo.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefon: +421 944 780 345<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Domeniul de aplicare al politicii privind reclama\u021biile<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 politic\u0103 se aplic\u0103 bunurilor achizi\u021bionate de consumatori prin intermediul magazinului nostru electronic \u0219i livrate \u00een Uniunea European\u0103. Aceasta acoper\u0103 defectele, neconformitatea bunurilor \u0219i cererile de garan\u021bie.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Perioada de garan\u021bie<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toate produsele sunt acoperite de o\u00a0<strong>Garan\u021bie de 24 de luni<\/strong>, cu excep\u021bia cazului \u00een care se prevede altfel.<\/li>\n\n\n\n<li>Perioada de garan\u021bie \u00eencepe \u00een ziua \u00een care clientul prime\u0219te bunurile.<\/li>\n\n\n\n<li>Garan\u021bia se aplic\u0103 numai defectelor de fabrica\u021bie sau defectelor cauzate de utilizarea normal\u0103.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Garan\u021bia nu&nbsp;<strong>nu<\/strong>&nbsp;acoperire:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Daune mecanice cauzate de utilizarea necorespunz\u0103toare<\/li>\n\n\n\n<li>Daune cauzate de modific\u0103ri sau repara\u021bii neautorizate<\/li>\n\n\n\n<li>Uzur\u0103 normal\u0103 \u0219i rupere<\/li>\n\n\n\n<li>Deterior\u0103ri cauzate de lichide, impact sau neglijen\u021b\u0103<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Cum s\u0103 depune\u021bi o pl\u00e2ngere<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 apare un defect, clientul trebuie s\u0103 ne contacteze&nbsp;<strong>f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate<\/strong>&nbsp;dup\u0103 descoperirea problemei.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a depune o pl\u00e2ngere, v\u0103 rug\u0103m:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contacta\u021bi-ne prin e-mail la adresa\u00a0<strong>info@ivanzo.com<\/strong><\/li>\n\n\n\n<li>Furniza\u021bi:\n<ul class=\"wp-block-list\">\n<li>Num\u0103rul de comand\u0103<\/li>\n\n\n\n<li>Descrierea defectului<\/li>\n\n\n\n<li>Fotografii sau \u00eenregistr\u0103ri video care s\u0103 arate defectul (dac\u0103 este posibil)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 evaluarea ini\u021bial\u0103, vom oferi instruc\u021biuni pentru returnarea produsului, dac\u0103 este necesar.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Procesul de solu\u021bionare a reclama\u021biilor<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reclama\u021biile sunt prelucrate\u00a0<strong>f\u0103r\u0103 \u00eent\u00e2rzieri inutile<\/strong>, p\u00e2n\u0103 la data de\u00a0<strong>30 de zile<\/strong>\u00a0de la data primirii.<\/li>\n\n\n\n<li>La primirea produsului returnat, vom evalua reclama\u021bia \u0219i vom informa clientul cu privire la rezultat.<\/li>\n\n\n\n<li>\u00cen cazul \u00een care reclama\u021bia este justificat\u0103, clientul are dreptul la:\n<ul class=\"wp-block-list\">\n<li>Repararea produsului<\/li>\n\n\n\n<li>\u00cenlocuirea produsului<\/li>\n\n\n\n<li>Reducerea pre\u021bului<\/li>\n\n\n\n<li>Rambursare, \u00een func\u021bie de natura defectului \u0219i de legisla\u021bia aplicabil\u0103<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Costurile de tratare a pl\u00e2ngerilor<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 reclama\u021bia este acceptat\u0103 ca fiind justificat\u0103, vom suporta costurile rezonabile legate de returnarea produsului.<\/li>\n\n\n\n<li>\u00cen cazul \u00een care reclama\u021bia este respins\u0103, clientul poate fi obligat s\u0103 acopere costurile de expediere \u00eenapoi.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Dreptul de retragere din contract<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Independent de procesul de reclama\u021bie, consumatorii au dreptul la&nbsp;<strong>retragerea din contractul de cump\u0103rare \u00een termen de 14 zile<\/strong>&nbsp;de la primirea bunurilor, f\u0103r\u0103 a oferi niciun motiv, \u00een conformitate cu legisla\u021bia UE privind protec\u021bia consumatorilor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mai multe detalii pot fi g\u0103site \u00een&nbsp;<strong>Termeni \u0219i condi\u021bii<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Solu\u021bionarea alternativ\u0103 a litigiilor (ADR)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care clientul nu este mul\u021bumit de modul \u00een care pl\u00e2ngerea sa a fost tratat\u0103, acesta are dreptul de a solicita solu\u021bionarea alternativ\u0103 a litigiului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Autoritatea competent\u0103 este:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inspec\u021bia Comercial\u0103 Slovac\u0103 (SOI)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inspectoratul pentru regiunea Pre\u0161ov<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obrancov mieru 6<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">080 01 Pre\u0161ov<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Republica Slovac\u0103<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Site web: www.soi.sk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumatorii pot utiliza, de asemenea, platforma UE de solu\u021bionare online a litigiilor:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Dispozi\u021bii finale<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prezenta politic\u0103 privind reclama\u021biile \u0219i retururile este valabil\u0103 \u0219i intr\u0103 \u00een vigoare de la data public\u0103rii pe site-ul magazinului electronic. V\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a modifica aceast\u0103 politic\u0103 \u00een conformitate cu modific\u0103rile legisla\u021biei aplicabile.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Complaints &amp; Returns Policy governs the procedure for handling complaints and claims related to goods purchased through our e-shop, operated by&nbsp;Trending Up s. r. o., in accordance with applicable Slovak and European Union consumer protection laws. 1. Seller Information Trending Up s. r. o. \u0160ari\u0161sk\u00fd \u0160tiavnik 13 090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik Slovak Republic Company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-149","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/pages\/149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/comments?post=149"}],"version-history":[{"count":1,"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/pages\/149\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/pages\/149\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/ivanzo.com\/ro\/wp-json\/wp\/v2\/media?parent=149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}