Our standard return policy for devices purchased on Meta Store is 30 days from when you receive your order.
If you think your Ray-Ban Meta glasses are defective and the return timeframe has expired, you can open a warranty claim with Ray-Ban.
To open a claim, you’ll need your product serial number.
The frame size refers to the horizontal width of the frame measured between the center of the left and the right hinge. Our frames come in one or multiple sizes.
Red lines indicate width from hinge to hinge
To find your correct frame size use a ruler to measure the hinge-to-hinge distance of a pair of glasses that you already own and that fits you well. Consider the tolerance range of +/- 4mm.
Original packaging with security seal intact
Unpacked packaging without security seal
New packaging (with security seal): This packaging is completely unopened, with the original security seal ensuring that the product has never been tampered with. It's the ideal choice for customers who prefer the product to remain in its original state and want the assurance that the product has not been opened or returned. The price for this packaging is higher because it is entirely new and untouched.
New - unpacked (without security seal): This packaging has been unpacked, but the product has not been used. The security seal has been removed, meaning the packaging was opened (e.g., due to a return within 14 days), but the product itself is still new and undamaged. The unpacked packaging is cheaper, as it no longer contains the original seal, but for customers who are not concerned with an unpacked package, it is still an excellent choice at a lower price.
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