Categoria: Fix a problem

If your capture button is not working, there may be an issue with wear detection on your glasses. Try these troubleshooting steps:

1. First, try taking the glasses off then putting them back on.
2. If that does not work, try restarting your glasses.
3. If you’re still having issues with your capture button, you can disable wear detection in the Meta AI mobile app. This will ensure that the glasses are treated as being worn whenever they are powered on and the hinges are open.
   1. Na aplicação móvel Meta AI, toque em  no canto inferior direito.
   2. Torneira .
      • Se tiver vários dispositivos emparelhados com a aplicação móvel Meta AI, deslize para a esquerda ou para a direita para selecionar o dispositivo para o qual pretende ajustar as definições antes de tocar em .
   3. Tap the toggle next to Wear detection to turn this feature off.

If you’re still having issues with your capture button, please contact Meta Store Support.

If you are unable to pair your Ray-Ban Meta glasses to the Meta AI mobile app, try these troubleshooting steps:

1. Make sure that the glasses are charged, turned on and placed in the case.
2. Charge glasses for at least one hour or until case LED is green.
3. Press and hold the pairing button on the back of the case for 5 seconds. Release when case LED pulses a blue light.
4. Check if Ray-Ban Meta glasses shows up in your phone’s Bluetooth connections. If it does, forget the connection, then try pairing your glasses again.
5. If that doesn’t solve the issue, try deleting and reinstalling the Meta AI mobile app on your phone.
6. If that doesn’t solve the issue, try performing a manual factory reset for your glasses.

If the LED on your glasses is continuously blinking white during pairing, you can force-restart your glasses.

If you’re still having issues with pairing your smart glasses, please contact Meta Store Support.