Categoria: Perguntas mais frequentes

Onde posso comprar óculos Ray-Ban Meta?

You can buy Ray-Ban Meta glasses in the United States, Canada, United Kingdom, Australia, France, Italy, Spain and Germany via the Meta website and other certified Meta retailers. They are also available on Ray-Ban.com, at official Ray-Ban stores and from certified Ray-Ban dealers (online and in store). Currently they’re available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden and Australia.

Quanto custam os óculos Ray-Ban Meta?

Ray-Ban Meta glasses range in price depending on the style. Specific lenses and prescriptions may cost more. Find the right pair for you by visiting our Shop all page.

What is the warranty and return policy for Ray-Ban Meta glasses?

Devoluções standard
Our standard return policy is 30 days from when your order has been dispatched. Once your Ray-Ban Meta glasses have been returned, they will be inspected and a refund to your original payment method will be issued. Delivery fees are non-refundable.

If you purchased your Ray-Ban Meta glasses from Meta.com, you can use our Find order para identificar a sua compra e iniciar uma devolução.

If you purchased your AI glasses from Ray-Ban.com, please contact them to request a refund. Returns are subject to the original retail store’s return policies.

Devolução da garantia
If you think that your AI glasses are defective and the return timeframe has expired, you can open a warranty claim with Ray-Ban for a repair or replacement. To open a claim, you’ll need your número de série do produto e comprovativo de compra. A garantia só é válida durante um ou dois anos a partir da data de compra, consoante o país de compra.

What prescription range can Ray-Ban Meta glasses accommodate?

The eligible Rx range for Ray-Ban Meta glasses is -6.00 to +4.00 total power.

Where can I learn more about ordering Ray-Ban Meta glasses with prescription lenses?

Learn more at our Prescription lenses hub.

Where can I find more information, support and FAQs for Ray-Ban Meta glasses?

Para mais informações e contactos do nosso serviço de apoio ao cliente, consultar Meta Help Centre.

How do I charge my Ray-Ban Meta glasses?

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You’ll know that your glasses are charging when the case LED blinks after you’ve docked them and closed the case. You can also see a charging icon in the Meta AI app.

*The first time you charge your glasses, you need to remove the protective plastic tab from the metal charging connections on the case.

How do I charge the Ray-Ban Meta charging case?

To charge your case:

1. Ligue a caixa a um adaptador de corrente utilizando um cabo USB-C, ligando-o à parte inferior da caixa de carregamento.
2. Ligue o adaptador de corrente a uma tomada de parede.

Charging cable requirements:

• USB-C para USB-C ou USB-C para USB-A (em conformidade com a norma USB-C)
• Qualquer geração de USB deve ser compatível
• Pelo menos 1,2 A de corrente nominal (os cabos de corrente nominal inferior continuam a funcionar, mas com velocidades de carregamento mais lentas)

Power adapter requirements:

• Carregadores compatíveis com USB-C ou USB-A
• 5W ou superior (é provável que os carregadores de potência inferior continuem a ser compatíveis, mas os tempos de carregamento poderão ser mais lentos)
• USB-PD (fornecimento de energia) não é um requisito

How do I check the charge level of my glasses and case?

Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta AI app or your charging case.

From the Meta View app:

• When your glasses are connected to the Meta AI app, you’ll be able to see the charge status of your glasses on the home screen in the top left.
• You can also view the charge level of your glasses by tapping . If your glasses are docked in the case, you can also view the charge level of your case.

A partir do estojo de carregamento:

O estojo de carregamento tem um LED na frente que mostra o nível de carga dos óculos e do estojo.

• Green solid light: glasses fully charged
• Orange solid light: glasses charging
• Red blinking light: charging error

Is this the same charging case as the one included with my Ray-Ban Meta glasses?

This is the same charging case that comes in-box with all Ray-Ban Meta glasses.

Will this charging case work with my Ray-Ban Stories glasses?

No, this charging case is only compatible with Ray-Ban Meta glasses.

Refurbished Ray-Ban Meta glasses are backed by a one-year limited warranty provided by Ray-Ban.

Our standard return policy is 30 days from when you receive your order. Once a product is returned, it will be inspected and a refund will be issued to your original payment method. Shipping fees are non-refundable. Start a return here.

Here’s what you can expect from fully-restored refurbished Ray-Ban Meta glasses:

• Thoroughly cleaned and rigorously inspected
• Boxed with the same accessories and cables as new devices
• Returned to original factory settings to function and look like new
• All branded markings, letters and logos are as good as new
• If repaired, all components are genuine and from the original manufacturer
• Peace of mind with free shipping, 30-day free returns, and a one-year limited warranty provided by Ray-Ban

All Ray-Ban Meta glasses are inspected and thoroughly tested, professionally cleaned, and restored to original factory settings so they function and look like new and include the same accessories and cables as new devices.

Yes, this cable can be used to transfer data.

Yes, you can charge your Ray-Ban Meta smart glasses with this adapter.

No, this charging case is only compatible with Ray-Ban Meta glasses.

This is the same charging case case that comes in-box with all Ray-Ban Meta glasses.