If you receive a Bluetooth connection error while using your Ray-Ban Meta glasses, here are some things you can try:
- Move closer to your phone.
- Keep your phone in front of you, or in a front pocket.
- Turn off or disconnect other Bluetooth devices from your phone.
If you’re still having issues, please contact Meta Store Support.
Connection issues while livestreaming or making video calls on Android
If you’re livestreaming or making a video call on your glasses using an Android phone and experience poor connection, following the steps below may improve your experience:
- Turn on Wi-Fi on your phone.
- Turn off VPN on your phone.
- Turn off Hotspot on your phone.
Known issue on Pixel phones with Android 14
There is a known issue for users on Pixel phones running Android 14. While sharing your view on a call, the connection may lag or disconnect. Lock your phone to improve the sharing of your view experience. You can still share your view on a call while your phone’s screen is off.
