Troubleshoot pairing issues with Ray-Ban Meta glasses

If you are unable to pair your Ray-Ban Meta glasses to the Meta AI mobile app, try these troubleshooting steps:

1. Make sure that the glasses are charged, turned on and placed in the case.
2. Charge glasses for at least one hour or until case LED is green.
3. Press and hold the pairing button on the back of the case for 5 seconds. Release when case LED pulses a blue light.
4. Check if Ray-Ban Meta glasses shows up in your phone’s Bluetooth connections. If it does, forget the connection, then try pairing your glasses again.
5. If that doesn’t solve the issue, try deleting and reinstalling the Meta AI mobile app on your phone.
6. If that doesn’t solve the issue, try performing a manual factory reset for your glasses.

If the LED on your glasses is continuously blinking white during pairing, you can force-restart your glasses.

If you’re still having issues with pairing your smart glasses, please contact Meta Store Support.