If you unpair your Ray-Ban Stories from the Meta AI mobile, you’ll stay logged in to your Meta account and you’ll still have access to your previously imported photos and videos. Unpairing your Ray-Ban Stories will remove them from the app’s memory, which will cause certain features, such as viewing your battery’s charge, to not work; however, unpairing your Ray-Ban Stories will not change or erase any settings.

To unpair your Ray-Ban Stories:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select your Ray-Ban Stories before tapping .
3. Tap General.
4. Tap Unpair glasses.
5. Tap Unpair.

In order to pair your glasses with a new Meta account, you’ll need to factory reset your glasses. When you factory reset, you permanently erase all captures on your glasses that have not been imported.

To perform a factory reset:

1. Make sure that the glasses are on and ready, which means no blinking LEDs.
2. Slide and hold the power switch all of the way to the right while you press and hold the capture button.
3. When the notification LED turns solid orange, first release the capture button followed by the power switch.
4. Factory reset is complete when the notification LED turns off.

Ray-Ban Meta glasses are currently available and supported in the following countries:

• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• India
• Ireland
• Italy
• Mexico
• Norway
• Spain
• Sweden
• United Arab Emirates
• United Kingdom
• Contiguous United States (plus Alaska and Hawaii)

Learn more about ordering Ray-Ban Meta glasses.

With Ray-Ban Stories, you can connect Messenger, WhatsApp and your iPhone or Android phone with the Meta AI mobile app to make calls and send messages using voice controls. Your glasses can also announce when you get messages and read them aloud.

To connect your Messenger, WhatsApp or your phone to the Meta AI mobile app:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap .
3. Tap Calling and messaging.
4. Tap Connect next to one of the providers

To send a message:

1. With your glasses on say, “Hey Meta, send a message to [name]”.
   • To use a specific provider (e.g. WhatsApp), say “Hey Facebook, message [name] on WhatsApp”.
2. Listen and confirm that you’ve selected the correct person.
3. Say the message that you want to send. Your device will read your message back to you to make sure that it’s correct.
4. From here, you can say, “Yes”, “No”, or “Cancel”.

To make a call:

1. With your glasses on say, “Hey Meta, call [name]”.
2. To use a specific provider (e.g. WhatsApp), say “Hey Meta, call [name] on WhatsApp”.
3. Listen and confirm that you’ve selected the correct person.
4. After you’ve confirmed, the call will start connecting.
5. When you’ve finished with the call, you can hang up from your phone.

Note: You can also answer or decline incoming calls by saying “Hey Facebook, answer” or “Hey Facebook, decline”.

To disconnect your Messenger, WhatsApp or phone from the Meta AI mobile app:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap .
3. Tap Calling and messaging.
4. Tap the provider that you want to disconnect, then tap Disconnect.

Message announcement and readout

When you connect to a provider and have voice controls turned on, your glasses can announce who’s messaging you and also read your messages aloud.

To set up message announcement and read out:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap .
3. Tap Calling and messaging.
4. Tap your phone, Messenger or WhatsApp, then tap the toggle next to Announce messages vai Automatic message readout to turn these features on or off.

Notes:

• If you don’t hear message announcements when the toggle is on, make sure that you’ve provided Bluetooth permission in your phone’s settings for the provider app.
• When vanish mode is enabled on Messenger, your glasses won’t be able to read your messages aloud.
• Wireless carrier charges may apply if you connect your glasses to your iPhone or Android phone.
• When you choose to connect your iPhone or Android phone to your glasses, you’ll be asked for permission to access your phone contacts, so you can make hands-free calls from your phone with your glasses. Phone numbers and contact history will stay on your devices and will not be shared with Meta servers.
• If your phone is a dual SIM device, then your phone’s default SIM will be used to make hands-free calls when connected to the Meta AI mobile app.

Important information about making emergency calls using Ray-Ban Stories

• Emergency calls (e.g. 911 in the US) must be initiated from your mobile device.
• If you have connected your glasses to your iPhone or Android phone, please review your carrier’s emergency calling information to understand any limitations.

For existing Ray-Ban Stories users

If you currently use your Facebook account to access your Ray-Ban Stories, you will need to set up a Meta account to continue using your device. If you already have a Meta account, you can enter your login details to continue using your device.

To set up a Meta account if you currently use a Facebook account to access your device:

1. Open the Meta AI mobile app on your phone and follow the on-screen instructions.

For new Ray-Ban Stories users

If you’re a new Ray-Ban Stories user, you can set up your Meta account using your email, Instagram account or Facebook account.

To set up a Meta account as a new user:

1. Open the Meta AI mobile app on your phone and follow the on-screen instructions.

Setting up your Meta account with email

To set up a Meta account using your email address, you will need to provide:

• Email: You can only create one Meta account per email address.
• First and last name: We recommend using your real name in case you need to recover your account or manage your store purchases, but it is not required.
• Birthday: You need to be at least 13 years old to sign up for a Meta account (14 if you live in South Korea or Spain). We use this information to help provide age-appropriate experiences for the youngest members of our community.
• Password: This must be at least 8 characters. Avoid passwords that someone could easily guess.

After setting up your Meta account, you can add or remove this account from the same Accounts Center as your Facebook and Instagram accounts at any time.

Setting up your Meta account with Facebook and Instagram

When you create a Meta account with Facebook or Instagram, your Meta account will be added to the same Accounts Center as your Facebook or Instagram account. You can always choose to remove accounts from the same Accounts Center.

Visit the Instagram vai Facebook help centers if you’re having trouble logging into those accounts.

If you’re having trouble setting up a Meta account, please contact Meta Store Support.