{"id":149,"date":"2026-01-01T08:15:32","date_gmt":"2026-01-01T08:15:32","guid":{"rendered":"https:\/\/ivanzo.com\/?page_id=149"},"modified":"2026-01-01T08:15:32","modified_gmt":"2026-01-01T08:15:32","slug":"reklamaciok-visszakuldesi-politika","status":"publish","type":"page","link":"https:\/\/ivanzo.com\/hu\/complaints-returns-policy\/","title":{"rendered":"Reklam\u00e1ci\u00f3k \u00e9s visszat\u00e9r\u00edt\u00e9si politika"},"content":{"rendered":"<p>Ez a panasz- \u00e9s visszak\u00fcld\u00e9si szab\u00e1lyzat szab\u00e1lyozza a panaszok \u00e9s reklam\u00e1ci\u00f3k kezel\u00e9s\u00e9nek elj\u00e1r\u00e1s\u00e1t a web\u00e1ruh\u00e1zunkban v\u00e1s\u00e1rolt \u00e1rukkal kapcsolatban, amelyet a k\u00f6vetkez\u0151 c\u00e9gek \u00fczemeltetnek&nbsp;<strong>Trending Up s. r. o.<\/strong>, az alkalmazand\u00f3 szlov\u00e1k \u00e9s eur\u00f3pai uni\u00f3s fogyaszt\u00f3v\u00e9delmi jogszab\u00e1lyokkal \u00f6sszhangban.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Elad\u00f3i inform\u00e1ci\u00f3k<\/strong><\/h3>\n\n\n\n<p><strong>Trending Up s. r. o.<\/strong><\/p>\n\n\n\n<p>\u0160ari\u0161sk\u00fd \u0160tiavnik 13<\/p>\n\n\n\n<p>090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik<\/p>\n\n\n\n<p>Szlov\u00e1k K\u00f6zt\u00e1rsas\u00e1g<\/p>\n\n\n\n<p>C\u00e9gazonos\u00edt\u00f3 (I\u010cO): 56383771<\/p>\n\n\n\n<p>\u00c1FA-AZONOS\u00cdT\u00d3: SK2122289125<\/p>\n\n\n\n<p>Bejegyezve a Pre\u0161ovi Ker\u00fcleti B\u00edr\u00f3s\u00e1g Sro szekci\u00f3j\u00e1nak kereskedelmi nyilv\u00e1ntart\u00e1s\u00e1ban, iktat\u00f3sz\u00e1m: 48226\/P.<\/p>\n\n\n\n<p>E-mail: info@ivanzo.com<\/p>\n\n\n\n<p>Telefon: +421 944 780 345<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. A panaszpolitika hat\u00e1lya<\/strong><\/h3>\n\n\n\n<p>Ez a szab\u00e1lyzat a fogyaszt\u00f3k \u00e1ltal a web\u00e1ruh\u00e1zunkon kereszt\u00fcl v\u00e1s\u00e1rolt \u00e9s az Eur\u00f3pai Uni\u00f3n bel\u00fcl sz\u00e1ll\u00edtott \u00e1rukra vonatkozik. Ez a politika kiterjed a hib\u00e1kra, az \u00e1ruk nem megfelel\u0151s\u00e9g\u00e9re \u00e9s a szavatoss\u00e1gi ig\u00e9nyekre.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. J\u00f3t\u00e1ll\u00e1si id\u0151szak<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Minden term\u00e9kre vonatkozik a\u00a0<strong>24 h\u00f3nap garancia<\/strong>, hacsak m\u00e1sk\u00e9pp nem szerepel.<\/li>\n\n\n\n<li>A j\u00f3t\u00e1ll\u00e1si id\u0151szak azon a napon kezd\u0151dik, amikor az \u00fcgyf\u00e9l \u00e1tveszi az \u00e1rut.<\/li>\n\n\n\n<li>A garancia csak a gy\u00e1rt\u00e1si hib\u00e1kra vagy a norm\u00e1l haszn\u00e1latb\u00f3l ered\u0151 hib\u00e1kra vonatkozik.<\/li>\n<\/ul>\n\n\n\n<p>A garancia&nbsp;<strong>nem<\/strong>&nbsp;bor\u00edt\u00f3:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A nem megfelel\u0151 haszn\u00e1lat okozta mechanikai s\u00e9r\u00fcl\u00e9sek<\/li>\n\n\n\n<li>Enged\u00e9ly n\u00e9lk\u00fcli m\u00f3dos\u00edt\u00e1sok vagy jav\u00edt\u00e1sok \u00e1ltal okozott k\u00e1rok<\/li>\n\n\n\n<li>Norm\u00e1l kop\u00e1s \u00e9s elhaszn\u00e1l\u00f3d\u00e1s<\/li>\n\n\n\n<li>Folyad\u00e9kok, \u00fct\u00e9s vagy elhanyagol\u00e1s \u00e1ltal okozott k\u00e1rok<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Hogyan ny\u00fajtson be panaszt<\/strong><\/h3>\n\n\n\n<p>Hiba eset\u00e9n az \u00fcgyf\u00e9lnek kapcsolatba kell l\u00e9pnie vel\u00fcnk.&nbsp;<strong>indokolatlan k\u00e9sedelem n\u00e9lk\u00fcl<\/strong>&nbsp;a probl\u00e9ma felfedez\u00e9se ut\u00e1n.<\/p>\n\n\n\n<p>Panasz beny\u00fajt\u00e1s\u00e1hoz k\u00e9rj\u00fck:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>L\u00e9pjen kapcsolatba vel\u00fcnk e-mailben a\u00a0<strong>info@ivanzo.com<\/strong><\/li>\n\n\n\n<li>Adja meg:\n<ul class=\"wp-block-list\">\n<li>Rendel\u00e9si sz\u00e1m<\/li>\n\n\n\n<li>A hiba le\u00edr\u00e1sa<\/li>\n\n\n\n<li>A hib\u00e1t bemutat\u00f3 f\u00e9nyk\u00e9pek vagy vide\u00f3k (ha lehets\u00e9ges)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>A kezdeti \u00e9rt\u00e9kel\u00e9s ut\u00e1n sz\u00fcks\u00e9g eset\u00e9n utas\u00edt\u00e1sokat adunk a term\u00e9k visszak\u00fcld\u00e9s\u00e9re vonatkoz\u00f3an.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Panaszkezel\u00e9si folyamat<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A panaszok feldolgoz\u00e1sa\u00a0<strong>sz\u00fcks\u00e9gtelen k\u00e9sedelem n\u00e9lk\u00fcl<\/strong>, legk\u00e9s\u0151bb\u00a0<strong>30 nap<\/strong>\u00a0a k\u00e9zhezv\u00e9telt\u0151l sz\u00e1m\u00edtva.<\/li>\n\n\n\n<li>A visszak\u00fcld\u00f6tt term\u00e9k k\u00e9zhezv\u00e9tel\u00e9t k\u00f6vet\u0151en megvizsg\u00e1ljuk a reklam\u00e1ci\u00f3t, \u00e9s t\u00e1j\u00e9koztatjuk az \u00fcgyfelet az eredm\u00e9nyr\u0151l.<\/li>\n\n\n\n<li>Ha a panasz jogos, az \u00fcgyf\u00e9l jogosult:\n<ul class=\"wp-block-list\">\n<li>A term\u00e9k jav\u00edt\u00e1sa<\/li>\n\n\n\n<li>A term\u00e9k cser\u00e9je<\/li>\n\n\n\n<li>\u00c1rcs\u00f6kkent\u00e9s<\/li>\n\n\n\n<li>visszat\u00e9r\u00edt\u00e9s, a hiba jelleg\u00e9t\u0151l \u00e9s az alkalmazand\u00f3 jogt\u00f3l f\u00fcgg\u0151en.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. A panaszkezel\u00e9s k\u00f6lts\u00e9gei<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ha a reklam\u00e1ci\u00f3t jogosnak fogadjuk el, a term\u00e9k visszak\u00fcld\u00e9s\u00e9vel kapcsolatos \u00e9sszer\u0171 k\u00f6lts\u00e9geket mi \u00e1lljuk.<\/li>\n\n\n\n<li>Ha a reklam\u00e1ci\u00f3t elutas\u00edtj\u00e1k, az \u00fcgyf\u00e9lnek kell viselnie a visszak\u00fcld\u00e9s k\u00f6lts\u00e9geit.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. A szerz\u0151d\u00e9st\u0151l val\u00f3 el\u00e1ll\u00e1s joga<\/strong><\/h3>\n\n\n\n<p>A panaszelj\u00e1r\u00e1st\u00f3l f\u00fcggetlen\u00fcl a fogyaszt\u00f3knak joguk van ahhoz, hogy&nbsp;<strong>14 napon bel\u00fcl el\u00e1llni az ad\u00e1sv\u00e9teli szerz\u0151d\u00e9st\u0151l<\/strong>&nbsp;az \u00e1ru \u00e1tv\u00e9tel\u00e9t k\u00f6vet\u0151en, indokl\u00e1s n\u00e9lk\u00fcl, az uni\u00f3s fogyaszt\u00f3v\u00e9delmi joggal \u00f6sszhangban.<\/p>\n\n\n\n<p>Tov\u00e1bbi r\u00e9szletek a&nbsp;<strong>Felt\u00e9telek \u00e9s felt\u00e9telek<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Alternat\u00edv vitarendez\u00e9s (ADR)<\/strong><\/h3>\n\n\n\n<p>Ha az \u00fcgyf\u00e9l nem el\u00e9gedett a panasza kezel\u00e9s\u00e9vel, jog\u00e1ban \u00e1ll alternat\u00edv vitarendez\u00e9st k\u00e9rni.<\/p>\n\n\n\n<p>Az illet\u00e9kes hat\u00f3s\u00e1g:<\/p>\n\n\n\n<p><strong>Szlov\u00e1k Kereskedelmi Fel\u00fcgyelet (SOI)<\/strong><\/p>\n\n\n\n<p>A Pre\u0161ov r\u00e9gi\u00f3 fel\u00fcgyel\u0151s\u00e9ge<\/p>\n\n\n\n<p>Obrancov mieru 6<\/p>\n\n\n\n<p>080 01 Pre\u0161ov<\/p>\n\n\n\n<p>Szlov\u00e1k K\u00f6zt\u00e1rsas\u00e1g<\/p>\n\n\n\n<p>Honlap: www.soi.sk<\/p>\n\n\n\n<p>A fogyaszt\u00f3k az uni\u00f3s online vitarendez\u00e9si platformot is ig\u00e9nybe vehetik:<\/p>\n\n\n\n<p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Z\u00e1r\u00f3 rendelkez\u00e9sek<\/strong><\/h3>\n\n\n\n<p>Ez a panasz- \u00e9s visszak\u00fcld\u00e9si szab\u00e1lyzat a web\u00e1ruh\u00e1z weboldal\u00e1n val\u00f3 k\u00f6zz\u00e9t\u00e9tel\u00e9nek napj\u00e1t\u00f3l \u00e9rv\u00e9nyes \u00e9s hat\u00e1lyos. Az elad\u00f3 fenntartja a jogot, hogy a vonatkoz\u00f3 jogszab\u00e1lyok v\u00e1ltoz\u00e1sainak megfelel\u0151en m\u00f3dos\u00edtsa ezt a szab\u00e1lyzatot.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Complaints &amp; Returns Policy governs the procedure for handling complaints and claims related to goods purchased through our e-shop, operated by&nbsp;Trending Up s. r. o., in accordance with applicable Slovak and European Union consumer protection laws. 1. Seller Information Trending Up s. r. o. \u0160ari\u0161sk\u00fd \u0160tiavnik 13 090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik Slovak Republic Company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-149","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/pages\/149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/comments?post=149"}],"version-history":[{"count":1,"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/pages\/149\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/pages\/149\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/ivanzo.com\/hu\/wp-json\/wp\/v2\/media?parent=149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}