Bluetooth connection error with Ray-Ban Meta glasses

If you receive a Bluetooth connection error while using your Ray-Ban Meta glasses, here are some things you can try:

• Move closer to your phone.
• Keep your phone in front of you, or in a front pocket.
• Turn off or disconnect other Bluetooth devices from your phone.

Ha még mindig problémái vannak, kérjük, forduljon a Meta Store ügyfélszolgálatához.

Connection issues while livestreaming or making video calls on Android

If you’re livestreaming or making a video call on your glasses using an Android phone and experience poor connection, following the steps below may improve your experience:

1. Turn on Wi-Fi on your phone.
2. Turn off VPN on your phone.
3. Turn off Hotspot on your phone.

Known issue on Pixel phones with Android 14

There is a known issue for users on Pixel phones running Android 14. While sharing your view on a call, the connection may lag or disconnect. Lock your phone to improve the sharing of your view experience. You can still share your view on a call while your phone’s screen is off.