{"id":149,"date":"2026-01-01T08:15:32","date_gmt":"2026-01-01T08:15:32","guid":{"rendered":"https:\/\/ivanzo.com\/?page_id=149"},"modified":"2026-01-01T08:15:32","modified_gmt":"2026-01-01T08:15:32","slug":"politika-povrata-reklamacija","status":"publish","type":"page","link":"https:\/\/ivanzo.com\/hr\/complaints-returns-policy\/","title":{"rendered":"Pravila o pritu\u017ebama i povratu robe"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ova Pravila o pritu\u017ebama i povratu ure\u0111uju postupak rje\u0161avanja pritu\u017ebi i reklamacija vezanih uz robu kupljenu putem na\u0161e e-trgovine, kojom upravlja&nbsp;<strong>Trending Up sro.<\/strong>, u skladu s va\u017ee\u0107im slova\u010dkim i zakonima Europske unije o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Podaci o prodavatelju<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trending Up sro.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0160ari\u0161sk\u00fd \u0160tiavnik 13<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slova\u010dka Republika<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ID tvrtke (I\u010cO): 56383771<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PDV broj: SK2122289125<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Registrirano u Trgova\u010dkom registru Okru\u017enog suda u Pre\u0161ovu, Odjeljak Sro, Broj predmeta 48226\/P<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-po\u0161ta: info@ivanzo.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefon: +421 944 780 345<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Opseg Politike pritu\u017ebi<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ova se politika odnosi na robu koju potro\u0161a\u010di kupe putem na\u0161e e-trgovine i isporu\u010de unutar Europske unije. Pokriva nedostatke, neuskla\u0111enost robe i jamstvene zahtjeve.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Jamstveni rok<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Svi proizvodi su obuhva\u0107eni\u00a0<strong>24-mjese\u010dno jamstvo<\/strong>, osim ako nije druga\u010dije navedeno.<\/li>\n\n\n\n<li>Jamstveni rok po\u010dinje te\u0107i od dana kada kupac primi robu.<\/li>\n\n\n\n<li>Jamstvo se odnosi samo na proizvodne nedostatke ili nedostatke uzrokovane normalnom uporabom.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Jamstvo ne&nbsp;<strong>ne<\/strong>&nbsp;poklopac:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mehani\u010dka o\u0161te\u0107enja uzrokovana nepravilnom upotrebom<\/li>\n\n\n\n<li>\u0160teta uzrokovana neovla\u0161tenim preinakama ili popravcima<\/li>\n\n\n\n<li>Normalno tro\u0161enje<\/li>\n\n\n\n<li>O\u0161te\u0107enja uzrokovana teku\u0107inama, udarom ili nemarom<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Kako podnijeti pritu\u017ebu<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">U slu\u010daju kvara, kupac nas mora kontaktirati&nbsp;<strong>bez nepotrebnog odga\u0111anja<\/strong>&nbsp;nakon otkrivanja problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Za podno\u0161enje pritu\u017ebe, molimo:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Kontaktirajte nas putem e-po\u0161te na\u00a0<strong>info@ivanzo.com<\/strong><\/li>\n\n\n\n<li>Navedite:\n<ul class=\"wp-block-list\">\n<li>Broj narud\u017ebe<\/li>\n\n\n\n<li>Opis kvara<\/li>\n\n\n\n<li>Fotografije ili videozapisi koji prikazuju kvar (ako je mogu\u0107e)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Nakon po\u010detne procjene, dat \u0107emo upute za vra\u0107anje proizvoda ako je potrebno.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Postupak rje\u0161avanja pritu\u017ebi<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prigovori se obra\u0111uju\u00a0<strong>bez nepotrebnog odga\u0111anja<\/strong>, najkasnije do\u00a0<strong>30 dana<\/strong>\u00a0od datuma primitka.<\/li>\n\n\n\n<li>Po primitku vra\u0107enog proizvoda, procijenit \u0107emo reklamaciju i obavijestiti kupca o ishodu.<\/li>\n\n\n\n<li>Ako je pritu\u017eba opravdana, kupac ima pravo na:\n<ul class=\"wp-block-list\">\n<li>Popravak proizvoda<\/li>\n\n\n\n<li>Zamjena proizvoda<\/li>\n\n\n\n<li>Sni\u017eenje cijene<\/li>\n\n\n\n<li>Povrat novca, ovisno o prirodi nedostatka i primjenjivom zakonu<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Tro\u0161kovi rje\u0161avanja pritu\u017ebi<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ako se reklamacija prihvati kao opravdana, snosit \u0107emo razumne tro\u0161kove vezane uz vra\u0107anje proizvoda.<\/li>\n\n\n\n<li>Ako je reklamacija odbijena, kupac mo\u017ee biti du\u017ean pokriti tro\u0161kove povratne dostave.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Pravo na odustanak od Ugovora<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Neovisno o postupku podno\u0161enja pritu\u017ebi, potro\u0161a\u010di imaju pravo&nbsp;<strong>odustati od kupoprodajnog ugovora u roku od 14 dana<\/strong>&nbsp;primitka robe, bez navo\u0111enja razloga, u skladu s pravom EU o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vi\u0161e detalja mo\u017eete prona\u0107i u na\u0161em&nbsp;<strong>Uvjeti i odredbe<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Alternativno rje\u0161avanje sporova (ARS)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ako kupac nije zadovoljan na\u010dinom na koji je njegova pritu\u017eba rije\u0161ena, ima pravo tra\u017eiti alternativno rje\u0161avanje spora.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nadle\u017eno tijelo je:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Slova\u010dka trgovinska inspekcija (SOI)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inspektorat za regiju Pre\u0161ov<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obrancov mieru 6<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">080 01 Pre\u0161ov<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slova\u010dka Republika<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Web stranica: www.soi.sk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potro\u0161a\u010di tako\u0111er mogu koristiti platformu EU-a za online rje\u0161avanje sporova:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Zavr\u0161ne odredbe<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ova Pravila o pritu\u017ebama i povratu robe va\u017ee\u0107a su i primjenjuju se od datuma objave na web stranici e-trgovine. Prodavatelj zadr\u017eava pravo izmjene ovih pravila u skladu s promjenama va\u017ee\u0107eg zakonodavstva.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Complaints &amp; Returns Policy governs the procedure for handling complaints and claims related to goods purchased through our e-shop, operated by&nbsp;Trending Up s. r. o., in accordance with applicable Slovak and European Union consumer protection laws. 1. Seller Information Trending Up s. r. o. \u0160ari\u0161sk\u00fd \u0160tiavnik 13 090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik Slovak Republic Company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-149","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/pages\/149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/comments?post=149"}],"version-history":[{"count":1,"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/pages\/149\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/pages\/149\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/ivanzo.com\/hr\/wp-json\/wp\/v2\/media?parent=149"}],"curies":[{"name":"radni list","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}