Kategorija: Često postavljana pitanja

Where can I buy Ray-Ban Meta glasses?

You can buy Ray-Ban Meta glasses in the United States, Canada, United Kingdom, Australia, France, Italy, Spain and Germany via the Meta website and other certified Meta retailers. They are also available on Ray-Ban.com, at official Ray-Ban stores and from certified Ray-Ban dealers (online and in store). Currently they’re available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden and Australia.

How much do Ray-Ban Meta glasses cost?

Ray-Ban Meta glasses range in price depending on the style. Specific lenses and prescriptions may cost more. Find the right pair for you by visiting our Shop all page.

Kakva su jamstva i uvjeti povrata za Ray-Ban Meta naočale?

Standard returns
Our standard return policy is 30 days from when your order has been dispatched. Once your Ray-Ban Meta glasses have been returned, they will be inspected and a refund to your original payment method will be issued. Delivery fees are non-refundable.

If you purchased your Ray-Ban Meta glasses from Meta.com, you can use our Find order page to identify your purchase and start a return.

If you purchased your AI glasses from Ray-Ban.com, please contact them to request a refund. Returns are subject to the original retail store’s return policies.

Warranty returns
If you think that your AI glasses are defective and the return timeframe has expired, you can open a warranty claim with Ray-Ban for a repair or replacement. To open a claim, you’ll need your product serial number and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.

What prescription range can Ray-Ban Meta glasses accommodate?

The eligible Rx range for Ray-Ban Meta glasses is -6.00 to +4.00 total power.

Where can I learn more about ordering Ray-Ban Meta glasses with prescription lenses?

Learn more at our Prescription lenses hub.

Where can I find more information, support and FAQs for Ray-Ban Meta glasses?

You can find further information and contact details for our customer care via the Meta Help Centre.

Kako punim svoje Ray-Ban Meta naočale?

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You’ll know that your glasses are charging when the case LED blinks after you’ve docked them and closed the case. You can also see a charging icon in the Meta AI app.

*The first time you charge your glasses, you need to remove the protective plastic tab from the metal charging connections on the case.

How do I charge the Ray-Ban Meta charging case?

To charge your case:

1. Spojite kućište s adapterom za napajanje pomoću USB-C kabela tako da ga uključite u donju stranu kućišta za punjenje.
2. Uključite adapter za napajanje u zidnu utičnicu.

Charging cable requirements:

• USB-C na USB-C ili USB-C na USB-A (kompatibilno sa standardom USB-C)
• Bilo koja generacija USB-a trebala bi biti kompatibilna
• Nazivna struja od najmanje 1,2 A (kabeli s nižom nazivnom strujom i dalje rade, ali pri sporijim brzinama punjenja)

Power adapter requirements:

• Punjači kompatibilni s USB-C ili USB-A
• 5 W ili više (punjači niže snage vjerojatno će i dalje biti kompatibilni, ali vrijeme punjenja može biti sporije)
• USB-PD (napajanje) nije uvjet

How do I check the charge level of my glasses and case?

Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta AI app or your charging case.

From the Meta View app:

• When your glasses are connected to the Meta AI app, you’ll be able to see the charge status of your glasses on the home screen in the top left.
• You can also view the charge level of your glasses by tapping . If your glasses are docked in the case, you can also view the charge level of your case.

Iz vaše kutijice za punjenje:

Punjač ima LED diodu na prednjoj strani koja prikazuje razinu napunjenosti vaših naočala i kućišta.

• Green solid light: glasses fully charged
• Orange solid light: glasses charging
• Red blinking light: charging error

Is this the same charging case as the one included with my Ray-Ban Meta glasses?

This is the same charging case that comes in-box with all Ray-Ban Meta glasses.

Will this charging case work with my Ray-Ban Stories glasses?

No, this charging case is only compatible with Ray-Ban Meta glasses.

Refurbished Ray-Ban Meta glasses are backed by a one-year limited warranty provided by Ray-Ban.

Our standard return policy is 30 days from when you receive your order. Once a product is returned, it will be inspected and a refund will be issued to your original payment method. Shipping fees are non-refundable. Start a return here.

Here’s what you can expect from fully-restored refurbished Ray-Ban Meta glasses:

• Thoroughly cleaned and rigorously inspected
• Boxed with the same accessories and cables as new devices
• Returned to original factory settings to function and look like new
• All branded markings, letters and logos are as good as new
• If repaired, all components are genuine and from the original manufacturer
• Peace of mind with free shipping, 30-day free returns, and a one-year limited warranty provided by Ray-Ban

All Ray-Ban Meta glasses are inspected and thoroughly tested, professionally cleaned, and restored to original factory settings so they function and look like new and include the same accessories and cables as new devices.

Yes, this cable can be used to transfer data.

Yes, you can charge your Ray-Ban Meta smart glasses with this adapter.

No, this charging case is only compatible with Ray-Ban Meta glasses.

This is the same charging case case that comes in-box with all Ray-Ban Meta glasses.