To view Ray-Ban Meta glasses warranty and safety information, download this PDF.
To view Ray-Ban Stories warranty and safety information, download this PDF.
Catégorie : Lunettes intelligentes Meta Support | Lunettes AI, Ray-Ban Meta, Ray-Ban Stories help
Manage your voice activity log for Ray-Ban Meta glasses
Voice activity log
Voice interactions on Ray-Ban Meta glasses are stored in your voice activity log. Storing your voice interactions will help us better understand and fulfil requests, as well as respond to a wide range of speech patterns and phrases. We can process stored voice interactions using machine learning and trained reviewers to improve Meta products. For example, people that speak a regional dialect will help us better understand and more accurately respond to requests from people that speak that regional dialect.
Trained reviewers are useful in evaluating how well voice controls respond to your voice command. For example, reviewers can evaluate if your glasses actually took a photo, and help improve Meta products to respond more accurately over time.
To view your voice activity log:
- From the Meta AI mobile app, tap
in the bottom-right.
- Tap
.
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- Swipe down and tap Glasses privacy.
- Tap Voice activity log.
Download your information
You can download stored transcripts, audio recordings and related data, such as the serial number of your glasses or the general category of your voice interaction with the Download your information tool.
How media storage works with Ray-Ban Meta glasses and the Meta AI mobile app
Before importing media
When you capture photos and videos with your Ray-Ban Meta glasses, your media is stored on your glasses until you import them into the Meta AI mobile app. During import, while your media is being transferred from your glasses to your phone, media is temporarily stored as part of the Meta AI mobile app in a cache. The cache will automatically clear itself shortly after importing, and you can manually clear the cache in Device settings.
To clear your Meta AI mobile app cache:
- From the Meta AI mobile app, tap
- Tap
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- Tap Media.
- Tap Clear cache.
- Tap Clear cache again to confirm.
After importing media
Media will be removed from your glasses and saved to your phone’s photos app after importing. Media in the Meta AI mobile app Gallery will be displayed by accessing your phone’s photo app with your permission.
Edits made to media in the Meta AI mobile app are also made to the media stored on your phone’s photo app. Deleting media from the Meta AI mobile app deletes the media from your phone’s photo app. If you delete media from your phone’s photo app, or revoke permission for Meta AI to access your phone’s photo app, media will not appear in the Gallery.
Learn more about sharing media from the Meta AI mobile app.
Meta AI mobile app and location services on Android and iOS devices
Ray-Ban Stories
Location permission is required on certain Android versions and iOS mobile devices in order to connect the glasses with the Meta AI mobile app using Wi-Fi for features such as media import and glasses updates.
Ray-Ban Meta glasses
Location permission is required to connect to your glasses using Wi-Fi on certain Android versions and iOS mobile devices in order to use Meta AI mobile app features such as media import and glasses updates.
If you allow the Meta AI mobile app “always allow” location permission access, location data from your phone can be used to enhance your experience when you are using your glasses, even without having your phone screen on and the Meta AI mobile app open.
Learn more about controlling your privacy with Ray-Ban Meta glasses.
Control your privacy with Ray-Ban Meta glasses
You can view and manage your privacy settings, such as voice activity log and cloud media processing, in the Meta AI mobile app.
To view and manage your privacy settings:
- From the Meta AI mobile app, tap
- Tap
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- Swipe down and tap Glasses privacy.
Use voice controls with Ray-Ban Stories
Voice controls enable a hands-free way to capture photos and videos and to make calls and send messages with Messenger, WhatsApp and your phone using Ray-Ban Stories. To activate voice controls on Ray-Ban Stories, either say “Hey Facebook”, or tap and hold the touchpad on your glasses.
To turn on voice controls:
- From the Meta AI mobile app, tap
- Tap
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- Tap Voice.
- Tap the toggle next to Voice controls to turn this feature on.
From here, you can also turn on the “Hey Facebook” wake word. When this is turned on, you can say “Hey Facebook” to activate voice controls. Learn more about what you can say with “Hey Facebook”.
How to unpair Ray-Ban Stories from the Meta AI mobile app
If you unpair your Ray-Ban Stories from the Meta AI mobile, you’ll stay logged in to your Meta account and you’ll still have access to your previously imported photos and videos. Unpairing your Ray-Ban Stories will remove them from the app’s memory, which will cause certain features, such as viewing your battery’s charge, to not work; however, unpairing your Ray-Ban Stories will not change or erase any settings.
To unpair your Ray-Ban Stories:
- From the Meta AI mobile app, tap
- Tap
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select your Ray-Ban Stories before tapping
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select your Ray-Ban Stories before tapping
- Tap General.
- Tap Unpair glasses.
- Tap Unpair.
In order to pair your glasses with a new Meta account, you’ll need to factory reset your glasses. When you factory reset, you permanently erase all captures on your glasses that have not been imported.
To perform a factory reset:
- Make sure that the glasses are on and ready, which means no blinking LEDs.
- Slide and hold the power switch all of the way to the right while you press and hold the capture button.
- When the notification LED turns solid orange, first release the capture button followed by the power switch.
- Factory reset is complete when the notification LED turns off.
Use voice controls with Ray-Ban Stories
Voice controls enable a hands-free way to capture photos and videos and to make calls and send messages with Messenger, WhatsApp and your phone using Ray-Ban Stories. To activate voice controls on Ray-Ban Stories, either say “Hey Facebook”, or tap and hold the touchpad on your glasses.
To turn on voice controls:
- From the Meta AI mobile app, tap
- Tap
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping
- Tap Voice.
- Tap the toggle next to Voice controls to turn this feature on.
From here, you can also turn on the “Hey Facebook” wake word. When this is turned on, you can say “Hey Facebook” to activate voice controls. Learn more about what you can say with “Hey Facebook”.
Ray-Ban Meta glasses supported countries
Ray-Ban Meta glasses are currently available and supported in the following countries:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- India
- Ireland
- Italy
- Mexico
- Norway
- Spain
- Sweden
- United Arab Emirates
- United Kingdom
- Contiguous United States (plus Alaska and Hawaii)
Learn more about ordering Ray-Ban Meta glasses.
How to call and message on Ray-Ban Stories
With Ray-Ban Stories, you can connect Messenger, WhatsApp and your iPhone or Android phone with the Meta AI mobile app to make calls and send messages using voice controls. Your glasses can also announce when you get messages and read them aloud.
To connect your Messenger, WhatsApp or your phone to the Meta AI mobile app:
- From the Meta AI mobile app, tap
- Tap
- Tap Calling and messaging.
- Tap Connect next to one of the providers
To send a message:
- With your glasses on say, “Hey Meta, send a message to [name]”.
- To use a specific provider (e.g. WhatsApp), say “Hey Facebook, message [name] on WhatsApp”.
- Listen and confirm that you’ve selected the correct person.
- Say the message that you want to send. Your device will read your message back to you to make sure that it’s correct.
- From here, you can say, “Yes”, “No”, or “Cancel”.
To make a call:
- With your glasses on say, “Hey Meta, call [name]”.
- To use a specific provider (e.g. WhatsApp), say “Hey Meta, call [name] on WhatsApp”.
- Listen and confirm that you’ve selected the correct person.
- After you’ve confirmed, the call will start connecting.
- When you’ve finished with the call, you can hang up from your phone.
Note: You can also answer or decline incoming calls by saying “Hey Facebook, answer” or “Hey Facebook, decline”.
To disconnect your Messenger, WhatsApp or phone from the Meta AI mobile app:
- From the Meta AI mobile app, tap
- Tap
- Tap Calling and messaging.
- Tap the provider that you want to disconnect, then tap Disconnect.
Message announcement and readout
When you connect to a provider and have voice controls turned on, your glasses can announce who’s messaging you and also read your messages aloud.
To set up message announcement and read out:
- From the Meta AI mobile app, tap
- Tap
- Tap Calling and messaging.
- Tap your phone, Messenger or WhatsApp, then tap the toggle next to Announce messages ou Automatic message readout to turn these features on or off.
Notes:
- If you don’t hear message announcements when the toggle is on, make sure that you’ve provided Bluetooth permission in your phone’s settings for the provider app.
- When vanish mode is enabled on Messenger, your glasses won’t be able to read your messages aloud.
- Wireless carrier charges may apply if you connect your glasses to your iPhone or Android phone.
- When you choose to connect your iPhone or Android phone to your glasses, you’ll be asked for permission to access your phone contacts, so you can make hands-free calls from your phone with your glasses. Phone numbers and contact history will stay on your devices and will not be shared with Meta servers.
- If your phone is a dual SIM device, then your phone’s default SIM will be used to make hands-free calls when connected to the Meta AI mobile app.
Important information about making emergency calls using Ray-Ban Stories
- Emergency calls (e.g. 911 in the US) must be initiated from your mobile device.
- If you have connected your glasses to your iPhone or Android phone, please review your carrier’s emergency calling information to understand any limitations.
