{"id":149,"date":"2026-01-01T08:15:32","date_gmt":"2026-01-01T08:15:32","guid":{"rendered":"https:\/\/ivanzo.com\/?page_id=149"},"modified":"2026-01-01T08:15:32","modified_gmt":"2026-01-01T08:15:32","slug":"kaebuste-tagastamise-poliitika","status":"publish","type":"page","link":"https:\/\/ivanzo.com\/et\/complaints-returns-policy\/","title":{"rendered":"Kaebused ja tagastamispoliitika"},"content":{"rendered":"<p class=\"wp-block-paragraph\">K\u00e4esolev kaebuste ja tagasisaatmise poliitika reguleerib kaebuste ja pretensioonide k\u00e4sitlemise korda, mis on seotud meie e-poest ostetud kaupadega, mida haldab&nbsp;<strong>Trending Up s. r. o.<\/strong>, vastavalt kohaldatavatele Slovakkia ja Euroopa Liidu tarbijakaitseseadustele.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. M\u00fc\u00fcja teave<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trending Up s. r. o.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0160ari\u0161sk\u00fd \u0160tiavnik 13<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slovaki Vabariik<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ettev\u00f5tte ID (I\u010cO): 56383771<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00c4IBEMAKSU ID: SK2122289125<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Registreeritud Pre\u0161ovi ringkonnakohtu Sro osakonna \u00e4riregistris, toimiku nr 48226\/P.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-post: info@ivanzo.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefon: +421 944 780 345<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Kaebuste esitamise poliitika reguleerimisala<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e4esolevat poliitikat kohaldatakse kaupade suhtes, mida tarbijad ostavad meie e-poest ja mis tarnitakse Euroopa Liidu piires. See h\u00f5lmab defekte, kaupade mittevastavust ja garantiin\u00f5udeid.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Garantiiperiood<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>K\u00f5ik tooted on kaetud\u00a0<strong>24-kuuline garantii<\/strong>, kui ei ole s\u00e4testatud teisiti.<\/li>\n\n\n\n<li>Garantiiaeg algab p\u00e4eval, mil klient saab kauba k\u00e4tte.<\/li>\n\n\n\n<li>Garantii kehtib ainult tootmisvigade v\u00f5i tavalisest kasutamisest tingitud defektide suhtes.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Garantii ei&nbsp;<strong>mitte<\/strong>&nbsp;kate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Eba\u00f5ige kasutuse t\u00f5ttu tekkinud mehaanilised kahjustused<\/li>\n\n\n\n<li>omavolilistest muudatustest v\u00f5i remondit\u00f6\u00f6dest p\u00f5hjustatud kahju<\/li>\n\n\n\n<li>Tavaline kulumine<\/li>\n\n\n\n<li>Vedelikest, l\u00f6\u00f6kidest v\u00f5i hooletusest p\u00f5hjustatud kahjustused<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Kuidas esitada kaebus<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Defekti ilmnemisel peab klient meiega \u00fchendust v\u00f5tma.&nbsp;<strong>ilma p\u00f5hjendamatu viivituseta<\/strong>&nbsp;p\u00e4rast probleemi avastamist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kaebuse esitamiseks palun:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>V\u00f5tke meiega \u00fchendust e-posti teel aadressil\u00a0<strong>info@ivanzo.com<\/strong><\/li>\n\n\n\n<li>Anda:\n<ul class=\"wp-block-list\">\n<li>Tellimuse number<\/li>\n\n\n\n<li>Defekti kirjeldus<\/li>\n\n\n\n<li>Fotod v\u00f5i videod, mis n\u00e4itavad defekti (kui v\u00f5imalik)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">P\u00e4rast esmast hindamist anname vajadusel juhised toote tagastamiseks.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Kaebuste k\u00e4sitlemise protsess<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kaebusi menetletakse\u00a0<strong>ilma asjatu viivituseta<\/strong>, hiljemalt\u00a0<strong>30 p\u00e4eva<\/strong>\u00a0alates k\u00e4ttesaamise kuup\u00e4evast.<\/li>\n\n\n\n<li>P\u00e4rast tagastatud toote k\u00e4ttesaamist hindame pretensiooni ja teavitame klienti selle tulemusest.<\/li>\n\n\n\n<li>Kui kaebus on p\u00f5hjendatud, on kliendil \u00f5igus:\n<ul class=\"wp-block-list\">\n<li>Toote parandamine<\/li>\n\n\n\n<li>Toote asendamine<\/li>\n\n\n\n<li>Hinnaalandus<\/li>\n\n\n\n<li>tagasimaksed, s\u00f5ltuvalt puuduse laadist ja kohaldatavast \u00f5igusest.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Kaebuste k\u00e4sitlemise kulud<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kui kaebus tunnistatakse p\u00f5hjendatuks, kanname me toote tagastamisega seotud m\u00f5istlikud kulud.<\/li>\n\n\n\n<li>Kui kaebus l\u00fckatakse tagasi, v\u00f5ib kliendilt n\u00f5uda tagasisaatmiskulude katmist.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. \u00d5igus lepingust taganeda<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00f5ltumata kaebuste menetlemisest on tarbijatel \u00f5igus&nbsp;<strong>taganeda ostulepingust 14 p\u00e4eva jooksul<\/strong>&nbsp;kauba k\u00e4ttesaamisest, esitamata selleks mingit p\u00f5hjust vastavalt ELi tarbijakaitsealastele \u00f5igusaktidele.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rohkem \u00fcksikasju leiate meie&nbsp;<strong>Tingimused<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Alternatiivne vaidluste lahendamine (ADR)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kui klient ei ole rahul sellega, kuidas tema kaebust k\u00e4sitleti, on tal \u00f5igus taotleda alternatiivset vaidluste lahendamist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u00e4dev asutus on:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Slovakkia kaubandusinspektsioon (SOI)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pre\u0161ovi piirkonna inspektsioon<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obrancov mieru 6<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">080 01 Pre\u0161ov<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slovaki Vabariik<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veebileht: www.soi.sk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tarbijad v\u00f5ivad kasutada ka ELi veebip\u00f5hist vaidluste lahendamise platvormi:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. L\u00f5pps\u00e4tted<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e4esolev kaebuste ja tagasisaatmise poliitika kehtib alates e-poe veebilehel avaldamise kuup\u00e4evast. M\u00fc\u00fcja j\u00e4tab endale \u00f5iguse muuta k\u00e4esolevat poliitikat vastavalt kehtivate \u00f5igusaktide muudatustele.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Complaints &amp; Returns Policy governs the procedure for handling complaints and claims related to goods purchased through our e-shop, operated by&nbsp;Trending Up s. r. o., in accordance with applicable Slovak and European Union consumer protection laws. 1. Seller Information Trending Up s. r. o. \u0160ari\u0161sk\u00fd \u0160tiavnik 13 090 42 \u0160ari\u0161sk\u00fd \u0160tiavnik Slovak Republic Company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-149","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/pages\/149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/comments?post=149"}],"version-history":[{"count":1,"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/pages\/149\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/pages\/149\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/ivanzo.com\/et\/wp-json\/wp\/v2\/media?parent=149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}