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How to factory reset Ray-Ban Meta glasses and charging case

How to factory reset your glasses

A factory reset will delete all captures on your glasses and will require you to unpair and re-pair your glasses with the Meta AI mobile app. You can factory reset your glasses from the Meta AI mobile app or you can perform a manual factory reset.

To factory reset your glasses using the Meta AI mobile app:

  1. Από την εφαρμογή Meta AI για κινητά, πατήστε κάτω δεξιά.
  2. Πατήστε το.
    • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to factory reset before tapping .
  3. Πατήστε το Γενικά.
  4. Πατήστε το Factory reset.
  5. Follow the on-screen instructions.

To manually factory reset your glasses:

  1. Close the right temple arm.
  2. Press the capture button 5 times until the notification LED turns orange.
  3. Press and hold the capture button until the notification LED starts flashing.
  4. Release the capture button and wait for the LED to cycle through white and then blue before turning off to indicate factory reset is complete.

Once your device is factory reset, you’ll need to unpair and then re-pair your glasses with the Meta AI mobile app.

How to factory reset your charging case

If you’re experiencing issues using your charging case, a factory reset might help.

To factory reset your charging case:

  1. Αφαιρέστε τα γυαλιά σας από τη θήκη.
  2. Press and hold the button on the back of the case for more than 16 seconds to factory reset the case.
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Report a bug on Ray-Ban Meta glasses

You can report any issues with your Ray-Ban Meta glasses from the Meta AI mobile app.

To report a bug:

  1. From the Meta AI mobile app, tap your profile picture in the top right.
  2. Πατήστε το Help & support.
  3. Πατήστε το Submit a report.
  4. Follow the on-screen instructions to describe your issue and submit your report.

You can also turn on Shake phone to report a problem, which lets you shake your mobile phone back and forth to trigger a bug report when the Meta AI mobile app is open.

To turn on shake phone to report a problem:

  1. From the Meta AI mobile app, tap your profile picture in the top right.
  2. Πατήστε το Help & support.
  3. Πατήστε το κουμπί εναλλαγής δίπλα στο Shake phone to report a problem.

If you are interested in tracking the status of a reported security vulnerability (example: remediation status, follow-up questions), we invite you to submit the report through Meta’s Bug Bounty Program. If valid, you might be eligible to receive a payout for reporting the vulnerability to us.

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How to update Ray-Ban Meta glasses

The Meta AI mobile app will notify you of any software updates for your glasses or the app, and updates will be downloaded automatically. You can also check for updates, or turn off automatic updates at any time from Device settings.

To manage update settings for Ray-Ban Meta glasses:

  1. Από την εφαρμογή Meta AI για κινητά, πατήστε κάτω δεξιά.
  2. Πατήστε το .
    • Εάν έχετε πολλές συσκευές συνδεδεμένες με την εφαρμογή Meta AI για κινητά, σύρετε το δάχτυλό σας προς τα αριστερά ή προς τα δεξιά για να επιλέξετε τη συσκευή για την οποία θέλετε να προσαρμόσετε τις ρυθμίσεις πριν πατήσετε το πλήκτρο .
  3. Πατήστε το Updates.
  4. Πατήστε το κουμπί εναλλαγής δίπλα στο Automatic updates to turn this feature on or off.
  5. Πατήστε το Check to check for software updates.

Learn more about what’s new with Ray-Ban Meta glasses release notes.

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How to pair and unpair Ray-Ban Meta glasses with the Meta AI mobile app

In order to use Ray-Ban Meta glasses, they must first be paired to your phone using the Meta AI mobile app.

How to pair your glasses with the Meta AI mobile app:

  1. Αφαιρέστε τα γυαλιά σας από τη θήκη.
  2. Ενεργοποιήστε τα γυαλιά σας σύροντας τον διακόπτη λειτουργίας στον αριστερό σκελετό προς το μπροστινό μέρος των γυαλιών.
  3. Put your glasses back inside the case, making sure that you gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
  4. Όταν η λυχνία LED της θήκης αρχίσει να αναβοσβήνει μπλε, η συσκευή σας είναι έτοιμη να συνδεθεί με την εφαρμογή Meta AI για κινητά.
    • Εάν η συσκευή σας δεν μεταβαίνει αυτόματα σε λειτουργία σύζευξης, μπορείτε να ενεργοποιήσετε τη λειτουργία σύζευξης χειροκίνητα πατώντας παρατεταμένα το κουμπί στο πίσω μέρος της θήκης για τουλάχιστον 5 δευτερόλεπτα.
  5. Από την εφαρμογή Meta AI για κινητά, πατήστε  κάτω δεξιά.
  6. Πατήστε το  in the top right and follow the on-screen instructions.

Σημείωση: Ray-Ban Meta glasses can only pair with one Meta account at a time. You’ll need to επαναφορά εργοστασιακών ρυθμίσεων των γυαλιών σας before someone else can pair them to their account

How to unpair your glasses from the Meta AI mobile app:

  1. Από την εφαρμογή Meta AI για κινητά, πατήστε  κάτω δεξιά.
  2. Πατήστε το .
    • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to unpair before tapping .
  3. Πατήστε το Γενικά.
  4. Πατήστε το Ξεζευγάρωσε τα γυαλιά.
  5. Πατήστε το Αποσύνδεση.

Σημείωση: Unpairing your glasses will not change or erase any settings.

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Restart Ray-Ban Meta glasses

If you’re experiencing an issue with your glasses, restarting might help. Restarting your glasses will not erase any unimported media or cause the glasses to unpair from the Meta AI mobile app.

To restart your glasses:

  1. Slide the power button back to power the glasses off.Power off.
  2. Wait a few seconds, then slide the power button forward to turn the glasses back on. Your glasses will automatically reconnect with the app after they wake up.Power on.

If this does not correct the issue, try a forced restart. Force restarting will not delete your captures or require you to pair your glasses to the app again.

To force restart your glasses:

  1. Slide the power button back to power the glasses off.
  2. Press and hold the capture button.
  3. While still holding the capture button, slide the power button forward to turn your glasses back on.
  4. Once the status light LED turns red, release the capture button.

After a forced restart, it may take a few minutes for your glasses to reestablish a connection with the app. If your glasses don’t reconnect to the app within a few minutes, you may need to unpair your glasses from the Meta AI mobile app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.

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Turn Ray-Ban Meta smart glasses on or off

The power switch for Ray-Ban Meta smart glasses is located on the left inner arm of the glasses, near the hinge.

To turn your glasses on:

  1. Slide the power switch towards the lenses.Power on.
  2. The notification LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.

To turn your glasses off:

  1. Slide the power switch towards the back of the glasses.Power off.
  2. The notification LED will blink red to signal that the glasses are turning off.