Troubleshoot capture button not working on Ray-Ban Meta glasses

If your capture button is not working, there may be an issue with wear detection on your glasses. Try these troubleshooting steps:

1. First, try taking the glasses off then putting them back on.
2. If that does not work, try restarting your glasses.
3. If you’re still having issues with your capture button, you can disable wear detection in the Meta AI mobile app. This will ensure that the glasses are treated as being worn whenever they are powered on and the hinges are open.
   1. From the Meta AI mobile app, tap  in the bottom right.
   2. Tap .
      • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping .
   3. Tap the toggle next to Wear detection to turn this feature off.

If you’re still having issues with your capture button, please contact Meta Store Support.