Category: Ray-Ban Meta glasses

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Troubleshoot capture button not working on Ray-Ban Meta glasses

If your capture button is not working, there may be an issue with wear detection on your glasses. Try these troubleshooting steps:

  1. First, try taking the glasses off then putting them back on.
  2. If that does not work, try restarting your glasses.
  3. If you’re still having issues with your capture button, you can disable wear detection in the Meta AI mobile app. This will ensure that the glasses are treated as being worn whenever they are powered on and the hinges are open.
    1. From the Meta AI mobile app, tap  in the bottom right.
    2. Tap .
      • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping .
    3. Tap the toggle next to Wear detection to turn this feature off.

If you’re still having issues with your capture button, please contact Meta Store Support.

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Troubleshoot pairing issues with Ray-Ban Meta glasses

If you are unable to pair your Ray-Ban Meta glasses to the Meta AI mobile app, try these troubleshooting steps:

  1. Make sure that the glasses are charged, turned on and placed in the case.
  2. Charge glasses for at least one hour or until case LED is green.
  3. Press and hold the pairing button on the back of the case for 5 seconds. Release when case LED pulses a blue light.
  4. Check if Ray-Ban Meta glasses shows up in your phone’s Bluetooth connections. If it does, forget the connection, then try pairing your glasses again.
  5. If that doesn’t solve the issue, try deleting and reinstalling the Meta AI mobile app on your phone.
  6. If that doesn’t solve the issue, try performing a manual factory reset for your glasses.

If the LED on your glasses is continuously blinking white during pairing, you can force-restart your glasses.

If you’re still having issues with pairing your smart glasses, please contact Meta Store Support.

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Return Ray-Ban Meta glasses purchased on Meta Store

Our standard return policy for devices purchased on Meta Store is 30 days from when you receive your order.

Start return

Warranty claims

If you think your Ray-Ban Meta glasses are defective and the return timeframe has expired, you can open a warranty claim with Ray-Ban.

To open a claim, you’ll need your product serial number.

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How to find the serial number for Ray-Ban Meta glasses

How to find serial numbers in the Meta AI mobile app

You can find the serial numbers for your Ray-Ban Meta glasses and charging case in the Meta AI mobile:

  1. From the Meta AI mobile app, tap in the bottom right.
  2. Tap.
    • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to find the serial number for before tapping.
  3. Tap General.
  4. Tap About.
    • Your glasses serial number is listed below Serial number.
    • Your case serial number is listed below Case serial number.

How to find the serial number on your glasses

Your glasses serial number is also printed on the inside of the left temple on your glasses.

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Prescription lenses for Ray-Ban Meta glasses

Ray-Ban Meta glasses are prescription lens compatible. You can get Ray-Ban Meta glasses with prescription lenses at LensCrafters stores or by ordering a complete pair directly from Ray-Ban.com.

You can also get prescription lenses added to your Ray-Ban Meta glasses at participating certified retailers. If you would like to visit an optical provider outside of the certified retailers, please review the warranty terms for any applicable restrictions. You will need a valid prescription to order prescription lenses.

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How to order a replacement charging case for Ray-Ban Meta glasses

Ray-Ban Meta glasses come with a charging case. You can order extra or replacement cases from meta.com or Ray-Ban.

Order from meta.com

Charging cases for Ray-Ban Meta glasses are available on meta.com. Ordering a charging case for Ray-Ban Meta glasses from meta.com is currently available in the US, Canada, UK, France, Germany, Italy and Spain.

Order from Ray-Ban

Charging cases for Ray-Ban Meta glasses are also available for purchase through the Ray-Ban After Sales Portal. You’ll need to create an account if you don’t already have one. Once you’ve logged in as a registered user, select Buy replacement parts and enter your Ray-Ban Meta model code to ensure that the correct charging case is purchased. Orders are currently limited to one case per order.

Pairing glasses with a new case

All styles of Ray-Ban Meta smart glasses are compatible with the official Ray-Ban Meta charging case. Placing the glasses in the new charging case and opening the Meta AI mobile app will update your settings to show the new case serial number.

Note: It’s not possible to replace the battery inside your glasses or charging case. Learn more about how to charge your Ray-Ban Meta glasses and case.

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Order Ray-Ban Meta glasses

You can buy Ray-Ban Meta glasses in supported countries. You can purchase Ray-Ban Meta glasses from the Meta Store and other certified Meta retailers. Learn more about shipping orders from the Meta Store.

Ray-Ban Meta glasses are also available on Ray-Ban.com, at official Ray-Ban stores and from certified Ray-Ban dealers (online and in store).

Try out Ray-Ban Meta glasses

To try out Ray-Ban Meta glasses, use our demo finder to locate the nearest store with Ray-Ban Meta glasses available.