Category: Meta Smart Glasses Support | AI glasses, Ray-Ban Meta, Ray-Ban Stories help

How to factory reset your glasses

A factory reset will delete all captures on your glasses and will require you to unpair and re-pair your glasses with the Meta AI mobile app. You can factory reset your glasses from the Meta AI mobile app or you can perform a manual factory reset.

To factory reset your glasses using the Meta AI mobile app:

1. From the Meta AI mobile app, tap in the bottom right.
2. Tap.
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to factory reset before tapping .
3. Tap General.
4. Tap Factory reset.
5. Follow the on-screen instructions.

To manually factory reset your glasses:

1. Close the right temple arm.
2. Press the capture button 5 times until the notification LED turns orange.
3. Press and hold the capture button until the notification LED starts flashing.
4. Release the capture button and wait for the LED to cycle through white and then blue before turning off to indicate factory reset is complete.

Once your device is factory reset, you’ll need to unpair and then re-pair your glasses with the Meta AI mobile app.

How to factory reset your charging case

If you’re experiencing issues using your charging case, a factory reset might help.

To factory reset your charging case:

1. Remove your glasses from the case.
2. Press and hold the button on the back of the case for more than 16 seconds to factory reset the case.

You can report any issues with your Ray-Ban Meta glasses from the Meta AI mobile app.

To report a bug:

1. From the Meta AI mobile app, tap your profile picture in the top right.
2. Tap Help & support.
3. Tap Submit a report.
4. Follow the on-screen instructions to describe your issue and submit your report.

You can also turn on Shake phone to report a problem, which lets you shake your mobile phone back and forth to trigger a bug report when the Meta AI mobile app is open.

To turn on shake phone to report a problem:

1. From the Meta AI mobile app, tap your profile picture in the top right.
2. Tap Help & support.
3. Tap the toggle next to Shake phone to report a problem.

If you are interested in tracking the status of a reported security vulnerability (example: remediation status, follow-up questions), we invite you to submit the report through Meta’s Bug Bounty Program. If valid, you might be eligible to receive a payout for reporting the vulnerability to us.

The Meta AI mobile app will notify you of any software updates for your glasses or the app, and updates will be downloaded automatically. You can also check for updates, or turn off automatic updates at any time from Device settings.

To manage update settings for Ray-Ban Meta glasses:

1. From the Meta AI mobile app, tap in the bottom right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
3. Tap Updates.
4. Tap the toggle next to Automatic updates to turn this feature on or off.
5. Tap Check to check for software updates.

Learn more about what’s new with Ray-Ban Meta glasses release notes.

In order to use Ray-Ban Meta glasses, they must first be paired to your phone using the Meta AI mobile app.

How to pair your glasses with the Meta AI mobile app:

1. Remove your glasses from the case.
2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
3. Put your glasses back inside the case, making sure that you gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI mobile app.
   • If your device doesn’t automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
5. From the Meta AI mobile app, tap  in the bottom right.
6. Tap  in the top right and follow the on-screen instructions.

Note: Ray-Ban Meta glasses can only pair with one Meta account at a time. You’ll need to factory reset your glasses before someone else can pair them to their account

How to unpair your glasses from the Meta AI mobile app:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to unpair before tapping .
3. Tap General.
4. Tap Unpair glasses.
5. Tap Unpair.

Note: Unpairing your glasses will not change or erase any settings.

If you’re experiencing an issue with your glasses, restarting might help. Restarting your glasses will not erase any unimported media or cause the glasses to unpair from the Meta AI mobile app.

To restart your glasses:

1. Slide the power button back to power the glasses off.
2. Wait a few seconds, then slide the power button forward to turn the glasses back on. Your glasses will automatically reconnect with the app after they wake up.

If this does not correct the issue, try a forced restart. Force restarting will not delete your captures or require you to pair your glasses to the app again.

To force restart your glasses:

1. Slide the power button back to power the glasses off.
2. Press and hold the capture button.
3. While still holding the capture button, slide the power button forward to turn your glasses back on.
4. Once the status light LED turns red, release the capture button.

After a forced restart, it may take a few minutes for your glasses to reestablish a connection with the app. If your glasses don’t reconnect to the app within a few minutes, you may need to unpair your glasses from the Meta AI mobile app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.

The power switch for Ray-Ban Meta smart glasses is located on the left inner arm of the glasses, near the hinge.

To turn your glasses on:

1. Slide the power switch towards the lenses.
2. The notification LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.

To turn your glasses off:

1. Slide the power switch towards the back of the glasses.
2. The notification LED will blink red to signal that the glasses are turning off.