When you log out of the Meta AI mobile app, any devices that you have paired to the app will be unpaired.

To log out of the Meta AI mobile app:

1. From the Meta AI mobile app, tap  in the top right.
2. Tap Log out, then tap Log out again to confirm.

If you log back in to the Meta AI mobile app, you will need to pair your devices again.

This article has information for getting back into your Meta account. Visit the Facebook Help Centre or Instagram Help Centre for help with those accounts.

If your account hasn’t followed our Code of Conduct for Virtual Experiences, Supplemental Meta Platforms Technologies Terms of Service or the Meta Terms of Service, it may be disabled or restricted.

If your Meta account is disabled or restricted, you’ll see a message telling you when you try to log in.

You may be able to request a download of your Meta account information by following the instructions on the notification screen.

What to do if you think your account was disabled or restricted by mistake

If you think your account was disabled or restricted by mistake, you may be able to ask us to review the decision. After logging in, follow the on-screen instructions to submit your appeal.

If you do not appeal within the specified time, you will no longer be able to request a review of your account.

Bear in mind that in some cases we may not issue a warning before restricting your account. We also can’t restore accounts that were disabled for severe violations.

What to do if you don’t see a notification

If you can’t see a notification telling you that your account was disabled or restricted, you may be experiencing a login issue.

If you’re having trouble logging in, you can learn how to do things such as reset your password or manage the email address associated with your account.

If your account was deleted by you or someone with your password, you can cancel the deletion request within 30 days. Learn how to cancel your Meta account deletion.

Before importing media

When you capture photos and videos with your Ray-Ban Meta glasses, your media is stored on your glasses until you import them into the Meta AI mobile app. During import, while your media is being transferred from your glasses to your phone, media is temporarily stored as part of the Meta AI mobile app in a cache. The cache will automatically clear itself shortly after importing, and you can manually clear the cache in Device settings.

To clear your Meta AI mobile app cache:

1. From the Meta AI mobile app, tap  in the bottom-right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
3. Tap Media.
4. Tap Clear cache.
5. Tap Clear cache again to confirm.

After importing media

Media will be removed from your glasses and saved to your phone’s photos app after importing. Media in the Meta AI mobile app Gallery will be displayed by accessing your phone’s photo app with your permission.

Edits made to media in the Meta AI mobile app are also made to the media stored on your phone’s photo app. Deleting media from the Meta AI mobile app deletes the media from your phone’s photo app. If you delete media from your phone’s photo app, or revoke permission for Meta AI to access your phone’s photo app, media will not appear in the Gallery.

Learn more about sharing media from the Meta AI mobile app.

Your Accounts Centre is a place where you can manage connected experiences (such as syncing your profile information) across your Facebook, Instagram and Meta accounts.

How to add an account

To add an account to Accounts Centre:

1. From the Meta AI mobile app, tap your profile picture in the top right.
2. Tap Accounts Centre.
3. Tap Accounts.
4. Tap Add accounts.

How to remove an account

To remove an account from Accounts Centre:

1. From the Meta AI mobile app, tap your profile picture in the top right.
2. Tap Accounts Centre.
3. Tap Accounts.
4. Tap Remove next to the account that you want to remove.
5. To remove your Meta account, tap  next to your Meta account, then tap Remove account.

Learn more about Accounts Centre.

You can manage your Meta account settings for Ray-Ban Meta glasses and Ray-Ban Stories, such as your Meta account name or the email address associated with your account, from the Meta AI mobile app.

To manage your Meta account:

1. From the Meta AI mobile app, tap your profile picture in the top right.
2. Swipe down and tap Accounts Centre.
3. Tap Accounts.
4. Select your Meta account.
   • From here, you can tap Edit next to the information that you want to change.

For existing Ray-Ban Stories users

If you currently use your Facebook account to access your Ray-Ban Stories, you will need to set up a Meta account to continue using your device. If you already have a Meta account, you can enter your login details to continue using your device.

To set up a Meta account if you currently use a Facebook account to access your device:

1. Open the Meta AI mobile app on your phone and follow the on-screen instructions.

For new Ray-Ban Stories users

If you’re a new Ray-Ban Stories user, you can set up your Meta account using your email, Instagram account or Facebook account.

To set up a Meta account as a new user:

1. Open the Meta AI mobile app on your phone and follow the on-screen instructions.

Setting up your Meta account with email

To set up a Meta account using your email address, you will need to provide:

• Email: You can only create one Meta account per email address.
• First and last name: We recommend using your real name in case you need to recover your account or manage your store purchases, but it is not required.
• Birthday: You need to be at least 13 years old to sign up for a Meta account (14 if you live in South Korea or Spain). We use this information to help provide age-appropriate experiences for the youngest members of our community.
• Password: This must be at least 8 characters. Avoid passwords that someone could easily guess.

After setting up your Meta account, you can add or remove this account from the same Accounts Center as your Facebook and Instagram accounts at any time.

Setting up your Meta account with Facebook and Instagram

When you create a Meta account with Facebook or Instagram, your Meta account will be added to the same Accounts Center as your Facebook or Instagram account. You can always choose to remove accounts from the same Accounts Center.

Visit the Instagram or Facebook help centers if you’re having trouble logging into those accounts.

If you’re having trouble setting up a Meta account, please contact Meta Store Support.

A Meta account is required to use your Ray-Ban Meta glasses. If you already have a Meta account, you can enter your login details to continue using your device. If you don’t have a Meta account, you can set one up using your email address, Instagram account or Facebook account.

To set up a Meta account:

1. Open the Meta AI mobile app on your phone and follow the on-screen instructions.

How to set up a new Meta account with email

To set up a Meta account using your email address, you will need to provide:

• Email address: You can only create one Meta account per email address.
• First name and surname: We recommend using your real name in case you need to recover your account or manage your store purchases, but it is not required.
• Date of birth: You need to be at least 13 years old to sign up for a Meta account in most regions. We use this information to help provide age-appropriate experiences for the youngest members of our community.
• Password: This must be at least eight characters long. Avoid passwords that someone could easily guess.

After setting up your Meta account, you can add or remove this account from the same Accounts Centre as your Facebook and Instagram accounts at any time.

How to set up a new Meta account with Facebook or Instagram

When you create a Meta account with Facebook or Instagram, your Meta account will be added to the same Accounts Centre as your Facebook or Instagram account. You can always choose to remove accounts from the same Accounts Centre.

Visit the Instagram or Facebook Help Centres if you’re having trouble with logging in to those accounts.

If you’re having trouble with setting up a Meta account, please contact Meta Store Support.

Learn more about how to add additional devices, such as a second pair of glasses, to the Meta AI mobile app.