To view Ray-Ban Meta glasses warranty and safety information, download this PDF.
To view Ray-Ban Stories warranty and safety information, download this PDF.
To view Ray-Ban Meta glasses warranty and safety information, download this PDF.
To view Ray-Ban Stories warranty and safety information, download this PDF.
Voice interactions on Ray-Ban Meta glasses are stored in your voice activity log. Storing your voice interactions will help us better understand and fulfil requests, as well as respond to a wide range of speech patterns and phrases. We can process stored voice interactions using machine learning and trained reviewers to improve Meta products. For example, people that speak a regional dialect will help us better understand and more accurately respond to requests from people that speak that regional dialect.
Trained reviewers are useful in evaluating how well voice controls respond to your voice command. For example, reviewers can evaluate if your glasses actually took a photo, and help improve Meta products to respond more accurately over time.
To view your voice activity log:
You can download stored transcripts, audio recordings and related data, such as the serial number of your glasses or the general category of your voice interaction with the Download your information tool.
When you capture photos and videos with your Ray-Ban Meta glasses, your media is stored on your glasses until you import them into the Meta AI mobile app. During import, while your media is being transferred from your glasses to your phone, media is temporarily stored as part of the Meta AI mobile app in a cache. The cache will automatically clear itself shortly after importing, and you can manually clear the cache in Device settings.
To clear your Meta AI mobile app cache:
Media will be removed from your glasses and saved to your phone’s photos app after importing. Media in the Meta AI mobile app Gallery will be displayed by accessing your phone’s photo app with your permission.
Edits made to media in the Meta AI mobile app are also made to the media stored on your phone’s photo app. Deleting media from the Meta AI mobile app deletes the media from your phone’s photo app. If you delete media from your phone’s photo app, or revoke permission for Meta AI to access your phone’s photo app, media will not appear in the Gallery.
Learn more about sharing media from the Meta AI mobile app.
Location permission is required on certain Android versions and iOS mobile devices in order to connect the glasses with the Meta AI mobile app using Wi-Fi for features such as media import and glasses updates.
Location permission is required to connect to your glasses using Wi-Fi on certain Android versions and iOS mobile devices in order to use Meta AI mobile app features such as media import and glasses updates.
If you allow the Meta AI mobile app “always allow” location permission access, location data from your phone can be used to enhance your experience when you are using your glasses, even without having your phone screen on and the Meta AI mobile app open.
Learn more about controlling your privacy with Ray-Ban Meta glasses.
You can view and manage your privacy settings, such as voice activity log and cloud media processing, in the Meta AI mobile app.
To view and manage your privacy settings:
The frame size refers to the horizontal width of the frame measured between the center of the left and the right hinge. Our frames come in one or multiple sizes.
Red lines indicate width from hinge to hinge
To find your correct frame size use a ruler to measure the hinge-to-hinge distance of a pair of glasses that you already own and that fits you well. Consider the tolerance range of +/- 4mm.
Original packaging with security seal intact
Unpacked packaging without security seal
New packaging (with security seal): This packaging is completely unopened, with the original security seal ensuring that the product has never been tampered with. It's the ideal choice for customers who prefer the product to remain in its original state and want the assurance that the product has not been opened or returned. The price for this packaging is higher because it is entirely new and untouched.
New - unpacked (without security seal): This packaging has been unpacked, but the product has not been used. The security seal has been removed, meaning the packaging was opened (e.g., due to a return within 14 days), but the product itself is still new and undamaged. The unpacked packaging is cheaper, as it no longer contains the original seal, but for customers who are not concerned with an unpacked package, it is still an excellent choice at a lower price.