Category: How to use the Meta AI mobile app

Videos you capture with Ray-Ban Meta glasses will show “Made with Ray-Ban Meta” when you share them to Instagram or Facebook, even if you use another app to edit them. You can turn this feature off at any time from Device settings in the Meta AI mobile app. Bear in mind that you’ll still see “Made with Ray-Ban Meta” when you post unedited media from the Meta AI mobile app to Instagram or Facebook.

How does showing “Made with Ray-Ban Meta” work?

When you capture videos with your glasses, a watermark will be added. This watermark is not visible to the naked eye, but can be detected by certain software. When you share media that you capture from Ray-Ban Meta glasses to Instagram or Facebook, the invisible watermark will be detected, and a visible “Made with Ray-Ban Meta” label will be added to your post or message.

How to turn showing “Made with Ray-Ban Meta” on or off

1. From the Meta AI mobile app, tap  in the bottom-right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
3. Swipe down and tap Media.
4. Tap the toggle next to Always show “Made with Ray-Ban Meta” to turn this feature on or off.

Certain features, such as sharing from your glasses using your voice (“Hey Meta, send a photo”), may require sending your photos and videos to Meta’s cloud for processing and temporary storage. Your media will be temporarily stored in the cloud for 30 days before being automatically deleted. You can manage cloud media from Device settings at any time in the Meta AI mobile app.

To turn cloud media processing on or off:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping .
3. Swipe down and tap Glasses privacy.
4. Tap the toggle next to Cloud media to turn this feature on or off.
5. If this is your first time turning on cloud media, you’ll be shown additional information about the feature before being asked to confirm whether or not you want to turn it on.

Note: Deleting photos or videos in Gallery will also delete them from the cloud as well as your phone’s photo app.

Learn more about how media storage works with Ray-Ban Meta glasses and the Meta AI mobile app.

If you receive an error that says media can’t be imported while glasses are updating on your Android phone, you can try to force stop the Meta AI mobile app from your phone’s settings to resolve the issue.

1. Go to your phone’s settings and look for the Apps menu.
2. Find the entry for the Meta AI mobile app and tap it.
3. Tap Force stop to stop the app.

If you’re still having issues, please contact Meta Store Support.

When you log out of the Meta AI mobile app, any devices that you have paired to the app will be unpaired.

To log out of the Meta AI mobile app:

1. From the Meta AI mobile app, tap  in the top right.
2. Tap Log out, then tap Log out again to confirm.

If you log back in to the Meta AI mobile app, you will need to pair your devices again.

Before importing media

When you capture photos and videos with your Ray-Ban Meta glasses, your media is stored on your glasses until you import them into the Meta AI mobile app. During import, while your media is being transferred from your glasses to your phone, media is temporarily stored as part of the Meta AI mobile app in a cache. The cache will automatically clear itself shortly after importing, and you can manually clear the cache in Device settings.

To clear your Meta AI mobile app cache:

1. From the Meta AI mobile app, tap  in the bottom-right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
3. Tap Media.
4. Tap Clear cache.
5. Tap Clear cache again to confirm.

After importing media

Media will be removed from your glasses and saved to your phone’s photos app after importing. Media in the Meta AI mobile app Gallery will be displayed by accessing your phone’s photo app with your permission.

Edits made to media in the Meta AI mobile app are also made to the media stored on your phone’s photo app. Deleting media from the Meta AI mobile app deletes the media from your phone’s photo app. If you delete media from your phone’s photo app, or revoke permission for Meta AI to access your phone’s photo app, media will not appear in the Gallery.

Learn more about sharing media from the Meta AI mobile app.

Ray-Ban Stories

Location permission is required on certain Android versions and iOS mobile devices in order to connect the glasses with the Meta AI mobile app using Wi-Fi for features such as media import and glasses updates.

Ray-Ban Meta glasses

Location permission is required to connect to your glasses using Wi-Fi on certain Android versions and iOS mobile devices in order to use Meta AI mobile app features such as media import and glasses updates.

If you allow the Meta AI mobile app “always allow” location permission access, location data from your phone can be used to enhance your experience when you are using your glasses, even without having your phone screen on and the Meta AI mobile app open.

Learn more about controlling your privacy with Ray-Ban Meta glasses.

Certain voice control features and media import settings require the Meta AI mobile app to run in the background. Android OS displays a persistent notification to let you know which apps are active. You can dismiss this notification by swiping it away. The Meta AI mobile app will continue running in the background if you dismiss this notification.

Turn off auto-import media and voice control

If you’re on an older version of Android OS and are unable to dismiss the notification, you’ll need to turn off auto-import in order to remove the persistent notification.

To turn off auto-import:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap .
   • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping .
3. Swipe down and tap Media.
4. Tap the toggle next to Auto-import media to turn this feature off.

Once you’ve turned off auto-import, all photos and videos taken with your glasses will need to be manually imported to the Meta AI mobile app.

The Meta AI mobile app supports up to seven pairs of glasses, but only one can be a pair of Ray-Ban Stories. This means that you can connect Ray-Ban Stories and up to six pairs of Ray-Ban Meta glasses, or up to seven pairs of Ray-Ban Meta glasses.

Glasses can only be paired to one Meta account at a time and cannot be paired to the Meta AI mobile app on more than one mobile phone at a time.

To pair additional glasses to the Meta AI mobile app:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap  in the top right.
3. Select the device that you want to add and follow the on-screen instructions.

Learn more about how to pair Ray-Ban Meta glasses with the Meta AI mobile app.

The Meta View app automatically transfers media captures from your glasses to your phone’s photo app with auto-import. Auto-import is on by default for Android (13+) and iOS phones, and you can turn this feature off at any time from Device settings.

Auto-import will occur when your glasses are switched on and are in the charging case or their hinges are closed, and your phone’s Bluetooth and Wi-Fi are on.

To turn auto-import on or off:

1. From the Meta View app, tap  in the bottom left.
2. Swipe down and tap Device settings.
   • If you have multiple devices paired with the Meta View app, swipe left or right to select the device that you want to adjust settings for before tapping Device settings.
3. Tap Media.
4. Tap the toggle next to Auto-import media to turn this feature on or off.

Learn more about sharing media from the Meta View app.

You can share photos and videos that you capture with your glasses from the Meta AI mobile app. Before sharing media, it must first be imported from your glasses. Importing transfers media you capture from your glasses to your phone’s photo app using the Meta AI mobile app. Auto-import is on by default for Android (13+) and iOS phones.

Media in the Meta AI mobile app is presented in Gallery by accessing your phone’s photo app with your permission. If you delete media from your photo app, or revoke permission for the Meta AI mobile app to access your photo app from your phone’s settings, media will not appear in Gallery.

To manually import media:

1. Ensure that you have enabled Bluetooth on your phone and paired your glasses and phone using the Meta AI mobile app.
2. From the Meta AI mobile app, tap  in the bottom right.
3. If you have unimported captures on your glasses, an Import button will appear next to Gallery. Tap Import to begin importing media.

To share media from the Meta AI mobile app:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap Gallery.
3. Tap the capture that you want to share.
4. Tap  Share, then select where you want to share the capture to.

Share media using voice controls

You can also use voice controls to share photos and videos directly to your Messenger, Facebook and Instagram story and WhatsApp or phone’s messaging contact list, as long as they’re connected to the Meta AI mobile app. You can connect them by going to Communication in Device settings.

When you share media using voice controls, you will not be able to preview or edit your media before sharing.

Say one of the following phrases to share media using voice controls:

• “Send a picture to [contact name]”.
• “Send a picture to [contact name] on Messenger/WhatsApp/my phone”.
• “Send my last picture to [contact name]”.
• “Send a video to [contact name] on Messenger/WhatsApp/my phone”.
• “Send a video to [contact name]”.

Learn more about how media storage works with Ray-Ban Meta glasses and the Meta AI mobile app.