You can report any issues with your Ray-Ban Meta glasses from the Meta AI mobile app.
To report a bug:
From the Meta AI mobile app, tap your profile picture in the top right.
Tap Help & support.
Tap Submit a report.
Follow the on-screen instructions to describe your issue and submit your report.
You can also turn on Shake phone to report a problem, which lets you shake your mobile phone back and forth to trigger a bug report when the Meta AI mobile app is open.
To turn on shake phone to report a problem:
From the Meta AI mobile app, tap your profile picture in the top right.
Tap Help & support.
Tap the toggle next to Shake phone to report a problem.
If you are interested in tracking the status of a reported security vulnerability (example: remediation status, follow-up questions), we invite you to submit the report through Meta’s Bug Bounty Program. If valid, you might be eligible to receive a payout for reporting the vulnerability to us.
The Meta AI mobile app will notify you of any software updates for your glasses or the app, and updates will be downloaded automatically. You can also check for updates, or turn off automatic updates at any time from Device settings.
To manage update settings for Ray-Ban Meta glasses:
From the Meta AI mobile app, tap in the bottom right.
Tap .
If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
Tap Updates.
Tap the toggle next to Automatic updates to turn this feature on or off.
In order to use Ray-Ban Meta glasses, they must first be paired to your phone using the Meta AI mobile app.
How to pair your glasses with the Meta AI mobile app:
Remove your glasses from the case.
Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
Put your glasses back inside the case, making sure that you gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
When the case LED starts flashing blue, your device is ready to pair with the Meta AI mobile app.
If your device doesn’t automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
From the Meta AI mobile app, tap in the bottom right.
Tap in the top right and follow the on-screen instructions.
Note: Ray-Ban Meta glasses can only pair with one Meta account at a time. You’ll need to factory reset your glasses before someone else can pair them to their account
How to unpair your glasses from the Meta AI mobile app:
From the Meta AI mobile app, tap in the bottom right.
Tap .
If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to unpair before tapping .
Tap General.
Tap Unpair glasses.
Tap Unpair.
Note: Unpairing your glasses will not change or erase any settings.
If you’re experiencing an issue with your glasses, restarting might help. Restarting your glasses will not erase any unimported media or cause the glasses to unpair from the Meta AI mobile app.
To restart your glasses:
Slide the power button back to power the glasses off.
Wait a few seconds, then slide the power button forward to turn the glasses back on. Your glasses will automatically reconnect with the app after they wake up.
If this does not correct the issue, try a forced restart. Force restarting will not delete your captures or require you to pair your glasses to the app again.
To force restart your glasses:
Slide the power button back to power the glasses off.
Press and hold the capture button.
While still holding the capture button, slide the power button forward to turn your glasses back on.
Once the status light LED turns red, release the capture button.
After a forced restart, it may take a few minutes for your glasses to reestablish a connection with the app. If your glasses don’t reconnect to the app within a few minutes, you may need to unpair your glasses from the Meta AI mobile app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.
Ray-Ban Meta glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Just remove the glasses as soon as you can and wipe them completely dry.
Your glasses are not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry your glasses thoroughly and clear the charging areas of residue or other debris.
The notification LED, located near the right frame, changes colour to signal a change of status relating to power, the capture function, voice controls and the call function. You can learn what each colour means in the notification LED library on the Meta AI mobile app
To view the notification LED library:
From the Meta AI mobile app, tap in the bottom right.
Swipe down and tap See all next to Learn & Explore.
Swipe down and tap Learn about gestures & LEDs.
You can also customise the brightness of the notification LED.
To adjust notification LED brightness:
From the Meta AI mobile app, tap in the bottom right.
Tap .
If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping .
Tap Notification LED brightness.
Tap the notification LED brightness setting that you want to use. You can choose from:
Automatic (uses the ambient light sensor to adjust the brightness based on your environment)
To safely remove your Ray-Ban Meta glasses from the charging case, we recommend gently pulling up on the hinge where the arm meets the frame. This will undock the glasses from the charging case and will also prevent smudges on the lenses from your fingers.
Ray-Ban Meta glasses come with a charging case. Your glasses charge while docked in the case and you can charge your case using a USB-C cable.
Charging your glasses
The first time you charge your glasses you will need to remove the protective plastic tab from the metal charging connections on the case.
To charge your glasses:
Place your glasses in the charging case with the nose bridge of the glasses connected to the charging port.
This is the only way to charge the glasses.
You’ll know that your glasses are charging when the case LED blinks after you’ve docked the glasses and closed the case.
If your glasses are turned on and paired with the Meta AI mobile app, you can check the charging status in the app.
Charging your case
To charge your case:
Connect the case to a power adapter using a USB-C cable by plugging it into the bottom of the charging case.
Plug the power adapter into a wall socket.
Charging cable requirements:
USB-C to USB-C or USB-C to USB-A (compliant with USB-C Standard)
Any generation of USB should be compatible
At least 1.2A current rated (lower current rated cables still work but at slower charge speeds)
Power adapter requirements:
USB-C or USB-A compliant chargers
5W or greater (lower wattage chargers are likely to still be compatible but charge times could be slower)
USB-PD (power delivery) not a requirement
Check the charge level of your glasses and case
Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta AI mobile app or your charging case.
From the Meta AI mobile app
When your glasses are connected to the Meta AI mobile app, you’ll be able to see the charge status of your glasses in the Devices tab.
If your glasses are docked in the case, you will also see the charge level of your case.
From your charging case:
The charging case has an LED on the front that shows the charge level of your glasses and case.
When your glasses are docked in the case, you can press the button on the back of the case to see the charge level of your glasses on the case LED.
When you remove your glasses from the case, the case LED will show the charge level of your case. You can also press the button on the back of the case when it’s empty to see the charge level of the case.
Case LED status
What it means
Green solid light
Case fully charged
Orange solid light
Case not fully charged
Orange blinking light
Low battery
Red blinking light
Charging error
You can learn more about the case LED in the Meta AI mobile app:
From the Meta AI mobile app, tap in the bottom right.
Swipe down and tap See all next to Learn & Explore.
Swipe down and tap Learn about gestures & LEDs.
Charging safety
For safety information on charging your Ray-Ban Meta collections please refer to the Safety and warranty guide.
Do not store non-Ray-Ban Meta smart glasses inside the charging case, including Ray-Ban Stories. This could result in damage to both the non-Ray-Ban Meta glasses as well as the charging case.
Troubleshoot red blinking light (charging error) and power issues
There are a few reasons why you may be receiving a charging error:
Liquid detected: Liquid is interfering with the charging interface between the nose bridge of your glasses and the charging case. Wipe the charging contacts clean on both devices and try again.
High temperature: The charging case has reached a temperature that is too high to charge your glasses. Move your case into a cooler location.
Incompatible charger: Case cannot charge due to the charging cable or power adapter being used. Try using a different cable or power adapter based on the recommendations in the Charging your case section of this article.
Your glasses may not be powering on due to not being able to charge when docked. Dried sweat, dirt and liquid can all cause interference between the nose bridge of your glasses and the charging case. Thoroughly clean both devices, then try to charge again. Learn more about cleaning your Ray-Ban Meta smart glasses.
Troubleshoot case charging issues
While the majority of USB-C cables should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see:
A persistent pulsing orange or green pattern on charging case LED.
Missing charging icon in the Meta AI mobile app.
If you are running into issues with charging your charging case, try connecting a different USB-C cable to your case. If the case is still not charging, try using a different power adapter. Replacement charging cases, USB-C charging cables and power adapters are available for purchase in the Meta Store.
Hinge to hinge: 131 mmLens height: 41 mmLens width: 50 mmBridge width: 22 mmTemple length: 150 mm
Ray-Ban Meta Wayfarer (Large)
Hinge to hinge: 137 mmLens height: 44 mmLens width: 53 mmBridge width: 22 mmTemple length: 155 mm
Ray-Ban Meta Headliner (LBF)
Hinge to hinge: 134 mmLens height: 44 mmLens width: 51 mmBridge width: 23 mmTemple length: 150 mm
Ray-Ban Meta Skyler (Standard)
Hinge to hinge: 133 mmLens height: 42 mmLens width: 52 mmBridge width: 20 mmTemple length: 150 mm
What is frame size?
The frame size refers to the horizontal width of the frame measured between the center of the left and the right hinge. Our frames come in one or multiple sizes.
Red lines indicate width from hinge to hinge
How do I know the right size for me?
To find your correct frame size use a ruler to measure the hinge-to-hinge distance of a pair of glasses that you already own and that fits you well. Consider the tolerance range of +/- 4mm.
Packaging Condition Guide
New
Original packaging with security seal intact
New - unpacked
Unpacked packaging without security seal
New packaging (with security seal): This packaging is completely unopened, with the original security seal ensuring that the product has never been tampered with. It's the ideal choice for customers who prefer the product to remain in its original state and want the assurance that the product has not been opened or returned. The price for this packaging is higher because it is entirely new and untouched.
New - unpacked (without security seal): This packaging has been unpacked, but the product has not been used. The security seal has been removed, meaning the packaging was opened (e.g., due to a return within 14 days), but the product itself is still new and undamaged. The unpacked packaging is cheaper, as it no longer contains the original seal, but for customers who are not concerned with an unpacked package, it is still an excellent choice at a lower price.
in the bottom right.
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in the top right and follow the on-screen instructions.
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