Ivanzo

Author: Kristián Ivančo

  • How to use auto-import with the Meta View app

    The Meta View app automatically transfers media captures from your glasses to your phone’s photo app with auto-import. Auto-import is on by default for Android (13+) and iOS phones, and you can turn this feature off at any time from Device settings.

    Auto-import will occur when your glasses are switched on and are in the charging case or their hinges are closed, and your phone’s Bluetooth and Wi-Fi are on.

    To turn auto-import on or off:

    1. From the Meta View app, tap  in the bottom left.
    2. Swipe down and tap Device settings.
      • If you have multiple devices paired with the Meta View app, swipe left or right to select the device that you want to adjust settings for before tapping Device settings.
    3. Tap Media.
    4. Tap the toggle next to Auto-import media to turn this feature on or off.

    Learn more about sharing media from the Meta View app.

  • How to share photos and videos with Ray-Ban Meta glasses

    You can share photos and videos that you capture with your glasses from the Meta AI mobile app. Before sharing media, it must first be imported from your glasses. Importing transfers media you capture from your glasses to your phone’s photo app using the Meta AI mobile app. Auto-import is on by default for Android (13+) and iOS phones.

    Media in the Meta AI mobile app is presented in Gallery by accessing your phone’s photo app with your permission. If you delete media from your photo app, or revoke permission for the Meta AI mobile app to access your photo app from your phone’s settings, media will not appear in Gallery.

    To manually import media:

    1. Ensure that you have enabled Bluetooth on your phone and paired your glasses and phone using the Meta AI mobile app.
    2. From the Meta AI mobile app, tap  in the bottom right.
    3. If you have unimported captures on your glasses, an Import button will appear next to Gallery. Tap Import to begin importing media.

    To share media from the Meta AI mobile app:

    1. From the Meta AI mobile app, tap  in the bottom right.
    2. Tap Gallery.
    3. Tap the capture that you want to share.
    4. Tap  Share, then select where you want to share the capture to.

    Share media using voice controls

    You can also use voice controls to share photos and videos directly to your Messenger, Facebook and Instagram story and WhatsApp or phone’s messaging contact list, as long as they’re connected to the Meta AI mobile app. You can connect them by going to Communication in Device settings.

    When you share media using voice controls, you will not be able to preview or edit your media before sharing.

    Say one of the following phrases to share media using voice controls:

    • “Send a picture to [contact name]”.
    • “Send a picture to [contact name] on Messenger/WhatsApp/my phone”.
    • “Send my last picture to [contact name]”.
    • “Send a video to [contact name] on Messenger/WhatsApp/my phone”.
    • “Send a video to [contact name]”.

    Learn more about how media storage works with Ray-Ban Meta glasses and the Meta AI mobile app.

  • How to use live AI on Ray-Ban Meta glasses

    Live AI is currently available in English and will be rolling out over time in the US and Canada.

    This feature is not currently available in your area.

  • Early Access programme

    The Early access program will be available to a limited number of Ray-Ban Meta glasses customers in the US and Canada. To join the waitlist, sign up at https://www.meta.com/smart-glasses/early-access-program/.

    This program is not currently available in your area.

  • Troubleshoot capture button not working on Ray-Ban Meta glasses

    If your capture button is not working, there may be an issue with wear detection on your glasses. Try these troubleshooting steps:

    1. First, try taking the glasses off then putting them back on.
    2. If that does not work, try restarting your glasses.
    3. If you’re still having issues with your capture button, you can disable wear detection in the Meta AI mobile app. This will ensure that the glasses are treated as being worn whenever they are powered on and the hinges are open.
      1. From the Meta AI mobile app, tap  in the bottom right.
      2. Tap .
        • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping .
      3. Tap the toggle next to Wear detection to turn this feature off.

    If you’re still having issues with your capture button, please contact Meta Store Support.

  • Troubleshoot pairing issues with Ray-Ban Meta glasses

    If you are unable to pair your Ray-Ban Meta glasses to the Meta AI mobile app, try these troubleshooting steps:

    1. Make sure that the glasses are charged, turned on and placed in the case.
    2. Charge glasses for at least one hour or until case LED is green.
    3. Press and hold the pairing button on the back of the case for 5 seconds. Release when case LED pulses a blue light.
    4. Check if Ray-Ban Meta glasses shows up in your phone’s Bluetooth connections. If it does, forget the connection, then try pairing your glasses again.
    5. If that doesn’t solve the issue, try deleting and reinstalling the Meta AI mobile app on your phone.
    6. If that doesn’t solve the issue, try performing a manual factory reset for your glasses.

    If the LED on your glasses is continuously blinking white during pairing, you can force-restart your glasses.

    If you’re still having issues with pairing your smart glasses, please contact Meta Store Support.

  • Return Ray-Ban Meta glasses purchased on Meta Store

    Our standard return policy for devices purchased on Meta Store is 30 days from when you receive your order.

    Start return

    Warranty claims

    If you think your Ray-Ban Meta glasses are defective and the return timeframe has expired, you can open a warranty claim with Ray-Ban.

    To open a claim, you’ll need your product serial number.

  • How to find the serial number for Ray-Ban Meta glasses

    How to find serial numbers in the Meta AI mobile app

    You can find the serial numbers for your Ray-Ban Meta glasses and charging case in the Meta AI mobile:

    1. From the Meta AI mobile app, tap in the bottom right.
    2. Tap.
      • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to find the serial number for before tapping.
    3. Tap General.
    4. Tap About.
      • Your glasses serial number is listed below Serial number.
      • Your case serial number is listed below Case serial number.

    How to find the serial number on your glasses

    Your glasses serial number is also printed on the inside of the left temple on your glasses.

  • Ray-Ban Meta glasses and Ray Ban Stories warranty and safety information

    To view Ray-Ban Meta glasses warranty and safety information, download this PDF.

    To view Ray-Ban Stories warranty and safety information, download this PDF.

  • Prescription lenses for Ray-Ban Meta glasses

    Ray-Ban Meta glasses are prescription lens compatible. You can get Ray-Ban Meta glasses with prescription lenses at LensCrafters stores or by ordering a complete pair directly from Ray-Ban.com.

    You can also get prescription lenses added to your Ray-Ban Meta glasses at participating certified retailers. If you would like to visit an optical provider outside of the certified retailers, please review the warranty terms for any applicable restrictions. You will need a valid prescription to order prescription lenses.