Author: Kristián Ivančo

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How to find the serial number for Ray-Ban Meta glasses

How to find serial numbers in the Meta AI mobile app

You can find the serial numbers for your Ray-Ban Meta glasses and charging case in the Meta AI mobile:

  1. From the Meta AI mobile app, tap in the bottom right.
  2. Tap.
    • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to find the serial number for before tapping.
  3. Tap General.
  4. Tap About.
    • Your glasses serial number is listed below Serial number.
    • Your case serial number is listed below Case serial number.

How to find the serial number on your glasses

Your glasses serial number is also printed on the inside of the left temple on your glasses.

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Prescription lenses for Ray-Ban Meta glasses

Ray-Ban Meta glasses are prescription lens compatible. You can get Ray-Ban Meta glasses with prescription lenses at LensCrafters stores or by ordering a complete pair directly from Ray-Ban.com.

You can also get prescription lenses added to your Ray-Ban Meta glasses at participating certified retailers. If you would like to visit an optical provider outside of the certified retailers, please review the warranty terms for any applicable restrictions. You will need a valid prescription to order prescription lenses.

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How to order a replacement charging case for Ray-Ban Meta glasses

Ray-Ban Meta glasses come with a charging case. You can order extra or replacement cases from meta.com or Ray-Ban.

Order from meta.com

Charging cases for Ray-Ban Meta glasses are available on meta.com. Ordering a charging case for Ray-Ban Meta glasses from meta.com is currently available in the US, Canada, UK, France, Germany, Italy and Spain.

Order from Ray-Ban

Charging cases for Ray-Ban Meta glasses are also available for purchase through the Ray-Ban After Sales Portal. You’ll need to create an account if you don’t already have one. Once you’ve logged in as a registered user, select Buy replacement parts and enter your Ray-Ban Meta model code to ensure that the correct charging case is purchased. Orders are currently limited to one case per order.

Pairing glasses with a new case

All styles of Ray-Ban Meta smart glasses are compatible with the official Ray-Ban Meta charging case. Placing the glasses in the new charging case and opening the Meta AI mobile app will update your settings to show the new case serial number.

Note: It’s not possible to replace the battery inside your glasses or charging case. Learn more about how to charge your Ray-Ban Meta glasses and case.

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Order Ray-Ban Meta glasses

You can buy Ray-Ban Meta glasses in supported countries. You can purchase Ray-Ban Meta glasses from the Meta Store and other certified Meta retailers. Learn more about shipping orders from the Meta Store.

Ray-Ban Meta glasses are also available on Ray-Ban.com, at official Ray-Ban stores and from certified Ray-Ban dealers (online and in store).

Try out Ray-Ban Meta glasses

To try out Ray-Ban Meta glasses, use our demo finder to locate the nearest store with Ray-Ban Meta glasses available.

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How to use live translation on Ray-Ban Meta glasses

With live translation on Ray-Ban Meta glasses, you can understand speech or listen to audio in French, Italian, Spanish or English. In a conversation, your response is translated for another person to read in the Meta AI mobile app.

To start live translation:

  1. From the Meta AI mobile app, tap  in the bottom right.
  2. Tap .
    • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use for live translation before tapping .
  3. Tap Translate.
  4. Tap  to select the languages that you want to translate.
    • The first time that you use live translations, you’ll need to download the languages that you select.
  6. Tap Continue.
  7. Tap Start.
    • You’ll hear a chime on your glasses to let you know that live translation has begun.

You can also start live translation by saying, “Hey Meta, start live translation”. You can change the languages in the Meta AI mobile app.

To stop live translation, you can do any one of the following:

  • Say “Hey Meta, stop live translation”.
  • Tap and hold the touchpad on your glasses.
  • Tap Stop in the Meta AI mobile app.
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Respond without “Hey Meta” on Ray-Ban Meta glasses

When this feature is turned on, you can make a follow-up request or ask your glasses another question without saying “Hey Meta”.

For example,

  • You could ask “Hey Meta, when was the Washington Monument built?” and then after you get a response ask “How tall is it?”
  • You could ask “Hey Meta, what’s the weather like in Seattle?” and then after you get a response ask “How much battery do I have left?”

Respond without “Hey Meta” is on by default. You can turn this feature on or off at any time from the Meta AI mobile app in Device settings.

To turn Respond without “Hey Meta” on or off:

  1. From the Meta AI mobile app, tap  in the bottom right.
  2. Tap .
    • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping .
  3. Tap Meta AI.
  4. Tap “Hey Meta” preferences.
  5. Tap the toggle next to Respond without “Hey Meta” to turn this feature on or off.

When this feature has been turned on, your microphone will stay on for a brief duration after each request that you make and will turn off automatically in a few seconds if you don’t make an additional request. You can end a conversation with your glasses by saying “Stop” or “Cancel”.

If you start talking in the few seconds following a voice command, the glasses will record and process your audio during that time. The notification LED will show if your glasses are processing your audio.

To protect your privacy, if we detect speech not intended for your glasses, your glasses will not react. Say another request may also be disabled after certain requests, such as music controls (e.g. “Hey Meta, turn up the volume”) to ensure that we don’t disrupt playback.

Note: This feature is not available if your microphone is in active use. For example, if your first request was to make a phone call to someone or take a video, your glasses will not be listening for your follow-up request.